护理人员职业倦怠的原因：探究情感耗竭、工作-家庭冲突及上级支持的影响。
Causes of nursing staff burnout: Exploring the effects of emotional exhaustion, work-family conflict, and supervisor support.
作者信息
Yeh Te-Feng, Chang Yu-Chia, Hsu Ya-Hui, Huang Li-Ling, Yang Cheng-Chia
机构信息
Department of Healthcare Administration, Central Taiwan University of Science and Technology, Taichung, Taiwan (R.O.C.).
Department of Healthcare Administration, Asia University, Taichung, Taiwan (R.O.C.).
出版信息
Jpn J Nurs Sci. 2021 Apr;18(2):e12392. doi: 10.1111/jjns.12392. Epub 2020 Nov 11.
AIM
Nursing staff burnout threatens not only nurses' health but also the safety and health of their patients. Organizations should be aware of how work-related conflict can affect this burnout. This study examined the effect of supervisor support and work-family conflict on resource loss and burnout.
METHODS
A cross-sectional method and quantitative approach were adopted. A total of 300 questionnaires were distributed to clinical nursing staff in two regional teaching hospitals, and 239 valid questionnaires were returned.
RESULTS
Work-family conflict had a mediating effect on the relationship between supervisor support and emotional exhaustion. Emotional exhaustion fully mediated the relationships between depersonalization, work-family conflict, and reduced professional efficacy.
CONCLUSION
The mediating effect of emotional exhaustion in work-family conflict results from depersonalization and reduced professional efficacy, whereas work-family conflict mediated the effect of supervisor support on emotional exhaustion. The findings indicate that the medical industry should implement supervisor support strategies to reduce nursing staff work-family conflict and improve interventions for emotional exhaustion.
目的
护理人员职业倦怠不仅威胁护士自身健康，还会危及患者的安全与健康。医疗机构应了解与工作相关的冲突如何影响这种职业倦怠。本研究探讨了上级支持和工作-家庭冲突对资源损耗和职业倦怠的影响。
方法
采用横断面研究方法和定量研究方法。向两家区域教学医院的临床护理人员共发放300份问卷，回收有效问卷239份。
结果
工作-家庭冲突在上级支持与情绪耗竭的关系中起中介作用。情绪耗竭完全中介了去人格化、工作-家庭冲突与职业效能降低之间的关系。
结论
情绪耗竭在工作-家庭冲突中的中介作用源于去人格化和职业效能降低，而工作-家庭冲突中介了上级支持对情绪耗竭的影响。研究结果表明，医疗行业应实施上级支持策略，以减少护理人员的工作-家庭冲突，并改善对情绪耗竭的干预措施。
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