van der Laken Paul, Beijer Susanne, Nijs Sanne, van Veldhoven Marc, Paauwe Jaap
Vereniging Achmea, Zeist, Netherlands.
Department of Management and Organization, School of Business and Economics, Vrije Universiteit Amsterdam, Amsterdam, Netherlands.
Front Psychol. 2020 Nov 6;11:536970. doi: 10.3389/fpsyg.2020.536970. eCollection 2020.
In the context of economic stagnation and recession, retailers face fierce competition and experience enormous pressure to increase their sales. In this study, we focus on the potential costs of higher store sales for retail workers by examining its effect on work engagement. Drawing on work intensification literature and the job demand-resources model, we study how job variety and workload, two job characteristics, mediate the relationship between store sales and engagement. Store revenue data and survey data of 525 sales employees, embedded in 110 stores of a large Dutch retail organization were used, to perform mixed models analyses. The analyses demonstrate that store sales is negatively related to job variety and positively related to workload. In turn, job variety positively affects work engagement, while workload negatively affects work engagement. Based on multi-source, multilevel data it is thus shown that there are negative effects of store sales in retail. More insight is created into the job characteristics that explain the negative link between store sales and engagement. As it is empirically demonstrated that there are indeed costs associated with improved performance in retail, it is crucial that organizations ensure investments in maintaining resourceful work environments.
在经济停滞和衰退的背景下，零售商面临激烈竞争，承受着增加销售额的巨大压力。在本研究中，我们通过考察店铺销售额对工作投入的影响，关注零售员工实现更高店铺销售额的潜在成本。借鉴工作强度文献和工作需求-资源模型，我们研究了工作多样性和工作量这两个工作特征如何在店铺销售额与工作投入之间的关系中起中介作用。我们使用了一家大型荷兰零售组织110家门店中525名销售人员的店铺收入数据和调查数据，进行混合模型分析。分析表明，店铺销售额与工作多样性呈负相关，与工作量呈正相关。反过来，工作多样性对工作投入有积极影响，而工作量对工作投入有消极影响。基于多源、多层次数据，研究表明零售行业中店铺销售额存在负面影响。对于解释店铺销售额与工作投入之间消极联系的工作特征，我们有了更多了解。由于经验证明零售业绩提升确实存在成本，因此组织确保对维持资源丰富的工作环境进行投资至关重要。
