Servicio de Cirugía Ortopédica y Traumatología. Hospital Universitario Virgen de la Victoria, Málaga, España.
Servicio de Cirugía Ortopédica y Traumatología. Hospital Universitario Virgen de la Victoria, Málaga, España.
Rev Esp Cir Ortop Traumatol (Engl Ed). 2021 Jan-Feb;65(1):54-62. doi: 10.1016/j.recot.2020.06.012. Epub 2020 Oct 14.
The COVID pandemic has made telematic consultations a basic tool in daily practice.
The main objective of the study is to assess the results of the application of telematic consultations to limit the mobility of patients. The operational objectives are; to propose a consultation plan, to know how attendance limits consultations and to define which pathologies benefit the most from this plan.
A scheme is proposed with the creation of pre-scheduled clinic to assess suitability and the possibility of carrying them out in a single non face-to-face act.
Phone call to 5,619 patients were made with a lack of response of 19%. The cases of 74% of the patients that answered were resolved virtually. There is a difference between units, obtaining a higher answering rate from patients appointed to specific clinic units, OR = 0.60, or to general trauma ones, OR = 0.67. The lowest answering rate was obtained from those derived from the emergency department. Twenty per cent of the consultations were not accompanied by complementary tests that would have favored the resolution in a single act. The general trauma consultations, OR = 0.34, postoperative control, OR = 0.49, and specific unit ones, OR = 0.40, were the ones that better met this requirement. Out of the remaining patients, the general trauma consultations, OR = 0.50, and those referred to units, OR = 0.54, were the ones that had a higher resolution rate without in- person consultation.
The cases of 74% of the patients who answered the phone call were resolved virtually. Cases of 20% of the patients cannot be solved in a single act because they are derived without complementary tests. Osteosynthesis and postoperative arthroscopic follow-up consultations are the ones that need to be carried out in person the most.
新冠疫情大流行使远程咨询成为日常实践的基本工具。
本研究的主要目的是评估应用远程咨询限制患者流动性的结果。其操作目标是:提出咨询计划,了解就诊限制对咨询的影响,以及确定哪些疾病最适合该计划。
提出了一种方案,创建了预先安排的诊所,以评估其适用性和进行单次非面对面咨询的可能性。
共向 5619 名患者致电,但有 19%的患者未回复。在回复的患者中,有 74%的病例可通过远程虚拟方式解决。不同科室之间存在差异,预约特定科室的患者回复率较高,OR=0.60,或预约普通创伤科的患者,OR=0.67。来自急诊的患者回复率最低。20%的咨询未进行辅助检查,这将有利于单次咨询解决问题。普通创伤咨询,OR=0.34,术后随访,OR=0.49,以及特定科室的咨询,OR=0.40,更符合这一要求。在其余患者中,普通创伤咨询,OR=0.50,以及转诊到科室的患者,OR=0.54,无需当面就诊即可获得更高的解决率。
74%回复电话的患者通过远程虚拟方式解决了问题。20%的患者无法通过单次咨询解决,因为他们没有进行辅助检查。骨内固定术和术后关节镜随访咨询是最需要进行当面咨询的。