Larue Grégoire S, Popovic Vesna, Legge Matthew, Brophy Claire, Blackman Ross
Queensland University of Technology (QUT), Centre for Accident Research and Road Safety - Queensland, Brisbane, Australia; Australasian Centre for Rail Innovation (ACRI), Canberra, Australia.
Queensland University of Technology (QUT), People and Systems (PAS) Lab, Brisbane, Australia.
Appl Ergon. 2021 Apr;92:103316. doi: 10.1016/j.apergo.2020.103316. Epub 2020 Dec 5.
Public transport systems are vital services in urban environments. The design of these complex socio-technical systems is continuously evolving to accommodate larger populations, and their adaptation is essential in supporting the successful and sustainable development of cities and regions. An essential part of this adaptation includes working to increase passenger safety and to minimise their risk of injury. With this focus, key objectives of the current study were to identify the causes of slip, trip and fall (STF) incidents attributable to the rail user and to train and station characteristics. An investigation of historical STF records of 1247 train and station incidents in two Australian jurisdictions was conducted. Various contributing factors to STF events were identified, including locations such as stairs, ramps, escalators, the train's entry and exit step, doorway areas, and passenger running or rushing. A mixed-method field study was then conducted at three train stations and on trains. To further investigate the contributing factors, participants (N = 40) wore an eye tracker as they navigated the stations and trains. The research illustrates that their continuous search for information, and a disconnect between the information needed and the information provided, might be a cause of passenger distraction and an increase in their risky behaviour. Therefore, we suggest that improvements in information design to reduce the high visual workload for passengers might also reduce the incidence of STFs.
公共交通系统是城市环境中的重要服务。这些复杂的社会技术系统的设计在不断发展，以容纳更多人口，其适应性对于支持城市和地区的成功与可持续发展至关重要。这种适应性的一个重要部分包括努力提高乘客安全性并将其受伤风险降至最低。基于这一重点，本研究的关键目标是确定可归因于铁路用户以及列车和车站特征的滑倒、绊倒和摔倒（STF）事故的原因。对澳大利亚两个辖区内1247起列车和车站事故的历史STF记录进行了调查。确定了导致STF事件的各种因素，包括楼梯、坡道、自动扶梯、列车出入口台阶、门口区域等地点，以及乘客奔跑或匆忙行走等情况。随后在三个火车站和列车上进行了一项混合方法的实地研究。为了进一步调查这些影响因素，40名参与者在车站和列车上行走时佩戴了眼动仪。研究表明，他们持续搜索信息以及所需信息与所提供信息之间的脱节，可能是导致乘客分心并增加其危险行为的一个原因。因此，我们建议改进信息设计以减轻乘客的高视觉工作量，这也可能降低STF事故的发生率。
