School of Architecture and Urban Planning, Shenzhen University, Shenzhen 518060, China.
Int J Environ Res Public Health. 2020 Dec 31;18(1):253. doi: 10.3390/ijerph18010253.
It is essential to give full consideration to the potential barriers facing urban parks from their better functions and meeting residents' needs in terms of collective perception and satisfaction. This paper presents the methods of using social media (Dianping) data to investigate the potential factors affecting people's satisfaction with urban parks in Shenzhen, China. Textual analysis and sentiment analysis make it feasible to identify the factors influencing people's experience in parks. By measuring emotions towards these factors, a multiple linear regression model helps to explore the relationships between the factors and people's satisfaction, and among them, determines the key ones. The results present the nine key factors of urban parks that affect the users' satisfaction, in addition to the common factors by previous studies including park size, vegetation, recreation facility, landscape visual effect, maintenance of facilities and plants, and environment cleanliness. A series of contextual factors also significantly influence people's satisfaction, such as sign system, mosquito and air quality. Among these, sign system has the strongest influence. The results increase the understanding of the human-urban park relationship and identify the characteristics of urban parks that facilitate the degree of satisfaction promotion. Our findings may provide the managerial guidelines for planners and decision-makers to optimize people's imperative qualities of urban life.
充分考虑城市公园在更好地发挥功能和满足居民集体感知和满意度方面面临的潜在障碍至关重要。本文介绍了使用社交媒体（大众点评）数据来研究影响中国深圳城市公园居民满意度的潜在因素的方法。文本分析和情感分析使得识别影响人们在公园体验的因素成为可能。通过衡量对这些因素的情绪，多元线性回归模型有助于探索这些因素与人们满意度之间的关系，以及它们之间的关键因素。结果提出了影响用户满意度的九个城市公园关键因素，除了之前研究中包括公园大小、植被、娱乐设施、景观视觉效果、设施和植物维护以及环境清洁度在内的常见因素外。一系列背景因素也显著影响了人们的满意度，例如标识系统、蚊子和空气质量。其中，标识系统的影响最大。研究结果增加了对人与城市公园关系的理解，并确定了促进满意度提升的城市公园特征。我们的研究结果可能为规划者和决策者提供管理指导，以优化城市生活的必要品质。
