Park Jung Hwan, Chang Young Kyun, Kim Sooyeol
Sogang Business School, Sogang University, 35 Baekbeom-ro, Mapo-gu, Seoul 04107, Korea.
Department of Management and Organization, National University of Singapore Business School, National University of Singapore, 15 Kent Ridge Drive, Singapore 119245, Singapore.
Healthcare (Basel). 2021 Jan 5;9(1):46. doi: 10.3390/healthcare9010046.
This study offers an alternative approach to address on-going concerns about burnout of healthcare employees. Departing from the existing job-demand based approach proposing that healthcare employees' burnout can be resolved by reducing demands, we theorize that patient-centered prosocial behavior, even if it often increases job demands, could serve as potential job resources that fuel positive energy to vitalize nurses at work. We further theorize that this possibility could be more pronounced among a group of nurses with a strong sense of ethical membership regarding their hospital (i.e., moral identification). To test our hypotheses, we used a sample of 202 nurses from 104 South Korean hospitals. We found that, even controlling for workloads as an indicator of job demand, nurses who engage in patient-centered prosocial behavior (i.e., relational caring) are likely to feel vitalized, and this pattern is more salient among a group of nurses with high moral identification. Results indicate that prosocial behavior could be an alternative job resource that helps nurses flourish at work.
本研究提供了一种替代方法,以解决当前对医护人员职业倦怠的担忧。与现有的基于工作需求的方法不同,后者认为医护人员的职业倦怠可以通过减少需求来解决,我们提出理论,以患者为中心的亲社会行为,即使它常常会增加工作需求,也可以作为潜在的工作资源,为护士在工作中注入正能量。我们进一步提出理论,这种可能性在对医院有强烈道德归属感(即道德认同)的护士群体中可能更为明显。为了检验我们的假设,我们使用了来自104家韩国医院的202名护士作为样本。我们发现,即使将工作量作为工作需求的指标进行控制,从事以患者为中心的亲社会行为(即关系关怀)的护士仍有可能感到充满活力,并且这种模式在道德认同度高的护士群体中更为显著。结果表明,亲社会行为可能是一种替代的工作资源,有助于护士在工作中蓬勃发展。