Johannsen Rebecca, Zak Paul J
Center for Neuroeconomics Studies, Claremont Graduate University, Claremont, CA, United States.
Front Psychol. 2021 Jan 11;11:579459. doi: 10.3389/fpsyg.2020.579459. eCollection 2020.
This paper reports findings from a nationally representative sample of working adults to quantify how a culture trust improves business performance. Analysis of the national sample showed that organizational trust and alignment with the company's purpose are associated with higher employee incomes, longer job tenure, greater job satisfaction, less chronic stress, improved satisfaction with life, and higher productivity. Employees working the highest quartile of organizational trust had average incomes 10.3% higher those working in the middle quartile of trust ( = 0.000) indicating that trust increases productivity. In order to demonstrate the causal effect of trust on business performance, we created an intervention to increase organizational trust in a division facing high job turnover at a large online retailer. The intervention increased organizational trust by 6% and this improved job retention by 1%. These studies show that management practices that increase organizational trust have salubrious effects on business performance.
本文报告了一项针对全国在职成年人的具有代表性的样本研究结果，以量化文化信任如何提升企业绩效。对全国样本的分析表明，组织信任以及与公司目标的一致性与更高的员工收入、更长的工作任期、更高的工作满意度、更少的慢性压力、更高的生活满意度以及更高的生产力相关。在组织信任处于最高四分位数的员工，其平均收入比处于信任中间四分位数的员工高出10.3%（P = 0.000），这表明信任能提高生产力。为了证明信任对企业绩效的因果效应，我们在一家大型在线零售商中，针对一个面临高员工流失率的部门开展了一项旨在提高组织信任的干预措施。该干预措施使组织信任提高了6%，并使员工留任率提高了1%。这些研究表明，提高组织信任的管理实践对企业绩效具有有益影响。
