Department of Behavioural Science and Health, UCL, London, UK.
General Practice and Primary Care, Institute of Health and Society, University Newcastle, Newcastle upon Tyne, UK.
Diagnosis (Berl). 2021 Jan 28;8(3):317-321. doi: 10.1515/dx-2020-0112. Print 2021 Aug 26.
A positive patient experience has been long recognised as a key feature of a high-quality health service, however, often assessment of patient experience excludes diagnostic care. Experience of diagnostic services and the acceptability of diagnostic tests are often conflated, with lack of clarity about when and how either should be measured. These problems contrast with the growth in the development and marketing of new tests and investigation strategies. Building on the appraisal of current practice, we propose that the experience of diagnostic services and the acceptability of tests should be assessed separately, and describe distinct components of each. Such evaluations will enhance the delivery of patient-centred care, and facilitate patient choice.
积极的患者体验长期以来一直被认为是高质量医疗服务的一个关键特征，然而，患者体验的评估通常不包括诊断护理。诊断服务的体验和诊断测试的可接受性往往被混淆，对于何时以及如何衡量这两者缺乏明确性。这些问题与新测试和调查策略的开发和营销的增长形成鲜明对比。在评估当前实践的基础上，我们建议将诊断服务的体验和测试的可接受性分开评估，并描述每个的不同组成部分。这种评估将增强以患者为中心的护理的提供，并促进患者的选择。
