印度南部钦奈某选定医院内科病房患者对护理质量的满意度

Patients' Satisfaction with Nursing Care Quality in Medical Wards at Selected Hospital in Chennai, South India.

作者信息

Kannan Shanmugapriya, Avudaiappan Seethalakshmi, Annamalai Manjula

机构信息

Department of Medical Surgical Nursing, College of Nursing, Jawaharlal Institute of Postgraduate Medical Education and Research, Gorimedu, Dhanvantri Nagar, Puducherry, India.

Department of Nursing Foundation, Faculty of Nursing, Sri Ramachandra Medical College and Research Institute, Porur, Chennai, Tamil Nadu, India.

出版信息

Iran J Nurs Midwifery Res. 2020 Nov 7;25(6):471-475. doi: 10.4103/ijnmr.IJNMR_142_19. eCollection 2020 Nov-Dec.

DOI:10.4103/ijnmr.IJNMR_142_19

PMID:33747835

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7968590/

Abstract

BACKGROUND

Patient satisfaction is currently accepted as an outcome criteria and standard instrument to gauge the quality of nursing care. The aim was to assess the level of patients' satisfaction with nursing care quality in medical wards.

MATERIALS AND METHODS

A cross-sectional descriptive study was conducted with 124 samples in medical wards of a tertiary care teaching hospital in South India in 2016. Convenience sampling technique was adopted. Self-administered "Patient Satisfaction with Nursing Care Quality Questionnaire" (PSNCQQ) was used to collect data on the day of discharge. The analysis was done by frequency, percentage, mean, standard deviation, independent -test, and ANOVA.

RESULTS

Out of 124 participants, the level of satisfaction was excellent for 28.23%, very good for 58.06% and good for 13.71% with regards to overall quality of nursing care in medical wards. The mean (SD) value for overall patients' satisfaction with nursing care quality was 78.88 (4.84) out of 95 with the mean percentage of 83.03% which shows excellent patient satisfaction. The patients' perception component mean (SD) 18.35 (5.09) gained highest satisfaction than nurses' communication and nursing care components. The satisfaction of nursing care mean (SD) 46.46 (3.38) was higher than satisfaction of nurses' communication mean (SD) at 32.42 (2.57).

CONCLUSIONS

The patients admitted and treated in medical wards were most satisfied with nursing care quality they received. The results showed that the communication component can be improved. There was no statistically significant association between patient satisfaction of nursing care quality and background variables.

摘要

背景

患者满意度目前被视为衡量护理质量的一项结果标准和标准工具。目的是评估内科病房患者对护理质量的满意程度。

材料与方法

2016年在印度南部一家三级护理教学医院的内科病房对124个样本进行了横断面描述性研究。采用便利抽样技术。在出院当天使用自行填写的“患者对护理质量满意度问卷”（PSNCQQ）收集数据。分析采用频率、百分比、均值、标准差、独立样本t检验和方差分析。

结果

在124名参与者中，内科病房护理总体质量的满意度为优秀的占28.23%，非常好的占58.06%，好的占13.71%。患者对护理质量总体满意度的平均（标准差）值为78.88（4.84）（满分95分），平均百分比为83.03%，表明患者满意度极佳。患者认知部分的平均（标准差）值18.35（5.09）比护士沟通和护理部分获得的满意度更高。护理满意度的平均（标准差）值46.46（3.38）高于护士沟通满意度的平均（标准差）值32.42（2.57）。