Associate Professor, School of Health Policy and Management, Chung Shan Medical University, and Department of Medical Education, Chung Shan Medical University Hospital, Taiwan, ROC.
J Nurs Scholarsh. 2021 Jul;53(4):500-510. doi: 10.1111/jnu.12644. Epub 2021 Mar 23.
This study investigated the influence of compassion fatigue on job performance and organizational citizenship behavior. Moreover, this study analyzed whether person-job fit effectively moderates the negative impacts of compassion fatigue.
A longitudinal, two-stage questionnaire was used to collect data.
This study adopted a convenience sampling whose participants consisted of 263 nursing staff from medical centers, regional hospitals, district hospitals, and clinics in Taiwan. Descriptive, correlational, and hierarchical regression analyses were used to investigate the relationships between variables.
The study results indicated that compassion fatigue exerts a significant negative influence on job performance and organizational citizenship behavior, whereas person-job fit effectively moderates the negative relationships between compassion fatigue and job performance and organizational citizenship behavior.
Hospital administrations could pay more attention to the negative influence of compassion fatigue on the job performance and organizational citizenship behavior of nursing staff. Enhancing person-job fit can mitigate the negative impacts of compassion fatigue.
Apart from seeking reasons for compassion fatigue and proposing effective solutions, hospitals also could adopt appropriate practices to constantly monitor and manage the person-job fit of nursing staff, thereby assisting the nursing staff in adapting to current nursing job requirements.
本研究旨在探讨职业耗竭对工作绩效和组织公民行为的影响。此外，本研究还分析了人职匹配是否能有效调节职业耗竭的负面影响。
本研究采用了纵向、两阶段的问卷调查法来收集数据。
本研究采用方便抽样，参与者为来自台湾地区的医疗中心、区域医院、地区医院和诊所的 263 名护理人员。采用描述性、相关性和层次回归分析来研究变量之间的关系。
研究结果表明，职业耗竭对工作绩效和组织公民行为有显著的负面影响，而人职匹配则有效地调节了职业耗竭与工作绩效和组织公民行为之间的负向关系。
医院管理部门应更加关注职业耗竭对护理人员工作绩效和组织公民行为的负面影响。增强人职匹配可以减轻职业耗竭的负面影响。
除了寻找职业耗竭的原因并提出有效的解决方案外，医院还可以采取适当的措施，不断监测和管理护理人员的人职匹配情况，帮助护理人员适应当前的护理工作要求。
