Department of Information Engineering, I-Shou University, Kaohsiung, Taiwan.
Department of Information Management, I-Shou University, Kaohsiung, Taiwan.
PLoS One. 2021 May 21;16(5):e0251843. doi: 10.1371/journal.pone.0251843. eCollection 2021.
Studies on physiotherapists are generally focused on clinical professionalism, with very few examining job performance from a management standpoint. To address this gap, this study sought to investigate the relationship between impression management and organizational citizenship behavior and job performance. This study targeted medical institutions offering rehabilitation and physiotherapy services and conducted a questionnaire survey based on scales developed by domestic and foreign scholars. A total of 600 questionnaires were distributed and 523 valid ones collected. The data was tested and verified using regression analysis and hierarchical linear modeling (HLM). In the survey, the Impression Management Scale, Organizational Citizenship Behavior Scale, and Job Performance Scale indicated that at the individual level, the impression management of physiotherapists is significantly related to their organizational citizenship behaviors and job performance. The organizational citizenship behaviors were also found to have a mediating effect between impression management and job performance. At the group level, impression management had a conditioning effect on organizational citizenship behaviors and job performance. In terms of statistical methods, group-level variables act as moderators, which affects the power of individual-level explanatory variables on outcome variables, i.e., the influence of the slope. The job behaviors of physiotherapists entail direct service and their performance is closely related to organizational development. Impression management gives people certain purposes and behaviors while organizational citizenship behaviors are a type of non-self-seeking, selfless dedication behaviors. Therefore, the motivation of physiotherapists who demonstrate organizational citizenship behaviors should be further explored.
目前，针对物理治疗师的研究普遍集中于临床专业性方面，而从管理角度对其工作表现进行研究的则较少。为弥补这一空白，本研究旨在探讨印象管理与组织公民行为和工作绩效之间的关系。本研究以提供康复和物理治疗服务的医疗机构为对象，根据国内外学者开发的量表进行问卷调查。共发放 600 份问卷，回收有效问卷 523 份。采用回归分析和层次线性模型（HLM）对数据进行检验和验证。在调查中，印象管理量表、组织公民行为量表和工作绩效量表表明，在个体层面上，物理治疗师的印象管理与其组织公民行为和工作绩效显著相关。组织公民行为在印象管理和工作绩效之间也具有中介作用。在群体层面上，印象管理对组织公民行为和工作绩效具有调节作用。就统计方法而言，群体层面变量充当调节变量，影响个体层面解释变量对结果变量的解释力，即斜率的影响。物理治疗师的工作行为涉及直接服务，其绩效与组织发展密切相关。印象管理赋予人们一定的目的和行为，而组织公民行为则是一种无私奉献的行为。因此，应该进一步探讨表现出组织公民行为的物理治疗师的动机。
