Office of Minority Health and Health Equity, Silver Spring, MD, USA.
ASHLIN Management Group, Inc., Bowie, MD, USA.
J Prim Care Community Health. 2021 Jan-Dec;12:21501327211003688. doi: 10.1177/21501327211003688.
Health communications may not reach intended populations due to cultural and language barriers. These barriers may prohibit consumers from understanding information needed to make informed health decisions. It is important to ensure everyone-especially racial and ethnic minorities and under-served and under-represented populations-has access to information on medical products. One strategy to address this issue is to develop trainings and resources to better understand how cultural competency affects the ability to communicate effectively with racial/ethnic minorities. The FDA's Office of Minority Health & Health Equity developed a 3-module training to (1) increase staff knowledge of the role that cultural competency plays in determining health communication messages and channels and (2) provide tools to assist them in creating culturally-competent strategies and action plans. Offered on 4 occasions, the 4.5-h interactive training, grounded in adult learning and project-based learning theories, and used curricula, case studies, and multimedia to guide the discussion and group work. Participants also completed an action plan to guide their current work. Cultural competency knowledge was assessed pre- and post-training and training satisfaction was assessed post-training. Among the 53 individuals who completed the training, average knowledge increased by 13.6%. The training was a success based on anecdotal and evaluation feedback. The majority of participants indicated that they would refer their colleagues to the training and apply what they learned in their work. Participants felt the training was meaningful, applicable to their work, and provided an opportunity to learn and engage with their peers. Becoming culturally competent is a process that should be supported through ongoing training to help build a strong communications and health educator workforce with expertise in developing culturally competent messages to meet their constituents' needs.
健康传播可能由于文化和语言障碍而无法到达目标人群。这些障碍可能会阻止消费者理解做出明智的健康决策所需的信息。确保每个人，特别是少数民族和服务不足及代表性不足的人群，都能获得有关医疗产品的信息是很重要的。解决这个问题的一个策略是开发培训和资源，以更好地了解文化能力如何影响与少数族裔有效沟通的能力。FDA 少数民族健康和健康公平办公室开发了一个 3 模块的培训，（1）提高工作人员对文化能力在确定健康传播信息和渠道方面的作用的认识，（2）提供工具，帮助他们制定文化能力策略和行动计划。该培训以成人学习和基于项目的学习理论为基础，提供 4 次课程，每次 4.5 小时，互动式培训，使用课程、案例研究和多媒体来指导讨论和小组工作。参与者还完成了一份行动计划，以指导他们目前的工作。在培训前后评估文化能力知识，并在培训后评估培训满意度。在完成培训的 53 人中，平均知识增加了 13.6%。根据轶事和评估反馈，培训是成功的。大多数参与者表示，他们将向同事推荐该培训，并将所学知识应用于工作中。参与者认为培训有意义、适用于他们的工作，并为他们提供了与同行学习和互动的机会。文化能力是一个需要通过持续培训来支持的过程，以帮助建立一个强大的沟通和健康教育工作者队伍，他们在制定文化能力强的信息方面具有专业知识，以满足其服务对象的需求。
