Ma Shaozhuang, Xie Wenfei, Ramalho Nelson J C
Business Research Unit (UNIDE-IUL), Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal.
Contemp Nurse. 2021 Feb-Apr;57(1-2):13-27. doi: 10.1080/10376178.2021.1912617. Epub 2021 May 7.
Nurses are often exposed to workplace bullying, which leads to their burnout and leaving the profession. However, the processes by which workplace bullying leads to such outcomes are not clear.
This study investigates how work-related and personal-related bullying affect nurses' occupational commitment by integrating emotional labour and emotional exhaustion.
This study employs a cross-sectional design. The model was tested using structural equation modelling with a sample of 245 Chinese nurses.
Work-related bullying is positively related to both surface acting and deep acting, and a negative relationship exists between deep acting and emotional exhaustion. Personal-related bullying is not related to either surface acting or deep acting, but is positively related to emotional exhaustion. Emotional exhaustion is negatively related to affective occupational commitment.
This study implies that bullying behaviours should be distinguished with work-related bullying and personal-related bullying, and emotional regulation strategies are meaningful in managing the negative impact of work-related bullying.
Policymakers and managers need to distinguish two types of bullying behaviour and manage them accordingly with different strategies. For nursing schools it is important to prepare nursing students with not only professional skills but also social competence and emotional management skills.
护士经常遭受职场霸凌，这会导致他们职业倦怠并离职。然而，职场霸凌导致这些结果的过程尚不清楚。
本研究通过整合情绪劳动和情绪耗竭来调查与工作相关和与个人相关的霸凌如何影响护士的职业承诺。
本研究采用横断面设计。使用结构方程模型对245名中国护士的样本进行了测试。
与工作相关的霸凌与表层行动和深层行动均呈正相关，深层行动与情绪耗竭之间存在负相关。与个人相关的霸凌与表层行动或深层行动均无关，但与情绪耗竭呈正相关。情绪耗竭与情感性职业承诺呈负相关。
本研究表明，应区分与工作相关的霸凌和与个人相关的霸凌行为，情绪调节策略对于管理与工作相关的霸凌的负面影响具有重要意义。
政策制定者和管理者需要区分两种霸凌行为，并相应地采用不同策略进行管理。对于护理学校而言，重要的是不仅要培养护生的专业技能，还要培养他们的社交能力和情绪管理技能。
