University Medical Center Hamburg-Eppendorf, Department of Internal Medicine, Hamburg, Germany.
University Medical Center Hamburg-Eppendorf, III. Medical Clinic, Hamburg, Germany.
GMS J Med Educ. 2021 Mar 15;38(3):Doc68. doi: 10.3205/zma001464. eCollection 2021.
Physicians' communicative and social competences are highly relevant for doctor-patient relationships. Simulation-based learning is frequently used to provide students with learning experiences resembling realistic medical situations. This study aims to assess communication and interpersonal skills in medical students after simulated consultations with a newly designed short questionnaire. In 2019, 103 final year students participated in a simulated consultation hour seeing four simulated patients. Communicative and social competences were assessed by a questionnaire including items for communication (Com) and interpersonal (Care) skills. The questionnaire was used by the simulated patients (ComCareP) after each consultation and as self-assessment by the students (ComCareD) after the fourth consultation. An explorative factor analysis was performed and the results of ComCareP and ComCareD were compared with respect to students' sex and advancement in their final year. All ComCareP items loaded on one factor, which explained 50.7% of the variance. The participants self-assessed their communication and interpersonal skills significantly better than the simulated patients. No significant differences were found for students' sexes or advancement in their final year except for the item "responding to patients' needs satisfactorily" which was significantly lower in students at the end of their final year. Patients' general "satisfaction with the consultation" was higher while physicians' general "satisfaction with the consultation" was lower than their total ComCare mean score. The general satisfaction with the consultation showed a significant positive correlation with both ComCares' total mean scores. The ComCare measures communication and interpersonal skills as one factor. It can be used directly after consultations and shows significant positive correlation with the general satisfaction with a consultation. Since simulated patients' satisfaction with the consultation was higher than their ComCare score, other factors than communication and interpersonal skills could play a role for patient satisfaction with a conversation and need to be further investigated.
医生的沟通和社交能力对于医患关系至关重要。基于模拟的学习经常被用来为学生提供类似于真实医疗情况的学习体验。本研究旨在使用新设计的简短问卷评估医学生模拟咨询后的沟通和人际交往能力。2019 年,103 名应届毕业生参加了一个模拟咨询小时,共接待了 4 名模拟患者。沟通和社交能力通过包括沟通(Com)和人际交往(Care)技能项目的问卷进行评估。模拟患者(ComCareP)在每次咨询后使用该问卷,学生(ComCareD)在第四次咨询后进行自我评估。进行了探索性因素分析,并比较了 ComCareP 和 ComCareD 的结果,以了解学生的性别和最后一年的学业进展。所有 ComCareP 项目都加载到一个因素上,该因素解释了 50.7%的方差。参与者自我评估的沟通和人际交往能力明显优于模拟患者。除了“满足患者需求”这一项外,学生的性别和最后一年的学业进展都没有显著差异,而这一项在最后一年的学生中得分明显较低。患者对咨询的总体“满意度”高于医生对咨询的总体“满意度”,低于他们的总 ComCare 平均得分。咨询的总体满意度与 ComCares 的总平均得分呈显著正相关。ComCare 衡量沟通和人际交往能力为一个因素。它可以直接在咨询后使用,并且与咨询的总体满意度呈显著正相关。由于模拟患者对咨询的满意度高于他们的 ComCare 评分,其他沟通和人际交往技能以外的因素可能对患者对对话的满意度产生影响,需要进一步调查。