Furstrand Dorthe, Pihl Andreas, Orbe Elif Bayram, Kingod Natasja, Søndergaard Jens
Section for Health Services Research, Department of Public Health, University of Copenhagen, Copenhagen, Denmark.
Roche Diagnostics, Copenhagen, Denmark.
J Med Internet Res. 2021 Apr 20;23(4):e24586. doi: 10.2196/24586.
In the wake of the COVID-19 pandemic, the information stream has overflowed with accurate information, misinformation, and constantly changing guidelines. There is a great need for guidance on the identification of trustworthy health information, and official channels are struggling to keep pace with this infodemic. Consequently, a Facebook group was created where volunteer medical physicians would answer laypeople's questions about the 2019 novel coronavirus. There is not much precedence in health care professional-driven Facebook groups, and the framework was thus developed continuously. We ended up with an approach without room for debate, which fostered a sense of calmness, trust, and safety among the questioners. Substantial moderator effort was needed to ensure high quality and consistency through collaboration among the presently >200 physicians participating in this group. At the time of writing, the group provides a much-needed service to >58,000 people in Denmark during this crisis.
在新冠疫情之后，信息流中充斥着准确信息、错误信息以及不断变化的指导方针。对于如何识别可靠的健康信息，人们非常需要指导，而官方渠道正努力跟上这一信息疫情的步伐。因此，创建了一个脸书群组，志愿医生会在其中回答外行人关于2019新型冠状病毒的问题。由医疗保健专业人员推动的脸书群组先例不多，因此该框架是不断发展形成的。我们最终采用了一种不容置疑的方法，这在提问者中营造了一种平静、信任和安全的感觉。需要大量版主的努力，通过目前参与该群组的200多名医生之间的合作来确保高质量和一致性。在撰写本文时，在这场危机期间，该群组为丹麦的58000多人提供了一项急需的服务。
