Alarifi Mohammad, Patrick Timothy, Jabour Abdulrahman, Wu Min, Luo Jake
College of Health Sciences, University of Wisconsin Milwaukee, Milwaukee, WI, 53211, USA.
College of Applied Medical Sciences, King Saud University, Riyadh, Saudi Arabia.
Insights Imaging. 2021 Apr 19;12(1):50. doi: 10.1186/s13244-020-00930-2.
Our objective is to investigate patient needs and understand information gaps in radiology reports using patient questions that were posted on online discussion forums. We leveraged online question and answer platforms to collect questions posted by patients to understand current gaps and patient needs. We retrieved six hundred fifty-nine (659) questions using the following sites: Yahoo Answers, Reddit.com, Quora, and Wiki Answers. The questions retrieved were analyzed and the major themes and topics were identified. The questions retrieved were classified into eight major themes. The themes were related to the following topics: radiology report, safety, price, preparation, procedure, meaning, medical staff, and patient portal. Among the 659 questions, 35.50% were concerned with the radiology report. The most common question topics in the radiology report focused on patient understanding of the radiology report (62 of 234 [26.49%]), image visualization (53 of 234 [22.64%]), and report representation (46 of 234 [19.65%]). We also found that most patients were concerned about understanding the MRI report (32%; n = 143) compared with the other imaging modalities (n = 434). Using online discussion forums, we discussed major unmet patient needs and information gaps in radiology reports. These issues could be improved to enhance radiology design in the future.
我们的目标是利用在线讨论论坛上发布的患者问题，调查患者需求并了解放射学报告中的信息差距。我们利用在线问答平台收集患者提出的问题，以了解当前的差距和患者需求。我们通过以下网站检索了659个问题：雅虎问答、Reddit.com、Quora和维基问答。对检索到的问题进行分析，并确定主要主题和话题。检索到的问题被分为八个主要主题。这些主题与以下话题相关：放射学报告、安全性、价格、准备、程序、含义、医务人员和患者门户。在这659个问题中，35.50%与放射学报告有关。放射学报告中最常见的问题主题集中在患者对放射学报告的理解（234个问题中的62个[26.49%]）、图像可视化（234个问题中的53个[22.64%]）和报告呈现（234个问题中的46个[19.65%]）。我们还发现，与其他成像方式（n = 434）相比，大多数患者更关心对MRI报告的理解（32%；n = 143）。通过在线讨论论坛，我们讨论了放射学报告中未满足的主要患者需求和信息差距。未来可以改进这些问题，以加强放射学设计。
