Taking a Stand Against Workplace Incivility.

BACKGROUND

Workplace incivility is a common problem in nursing, and novice nurses are particularly vulnerable to incivility.

METHOD

Cognitive rehearsal training to defend against incivility was presented to resident nurses.

RESULTS

Three months after the educational intervention, 55% of nurses reported that they had witnessed incivility in the past month and 45% reported that they had responded to the incivility when it occurred.

CONCLUSION

Most of the nurses expressed that the training improved their ability to manage incivility. Responses to open-ended comments revealed that incivility adversely affects the workplace and that leaders also may benefit from education on incivility and cognitive rehearsal. .