J Contin Educ Nurs. 2020 Mar 1;51(3):138-144. doi: 10.3928/00220124-20200216-09.
As the issues of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address these disruptive behaviors. Educational activities raise awareness of these issues and can improve the ability to reduce the frequency and overall impact of incivility.
This study used a pretest/posttest quasiexperimental mixed-methods design to improve dialogue and interpersonal engagement and to create behavioral change. The Workplace Civility Index (WCI) was used to measure interventional success.
WCI scores improved significantly (p < .00001) for the experimental group postintervention. In contrast, the WCI scores decreased significantly for the control group (p = .000227). Within the experimental group, all participants noted the successful use of a positive conflict management strategy after the educational intervention.
Although further research is recommended, this study provided evidence to support the efficacy of an asynchronous provider-directed, learner-paced e-learning educational activity in decreasing incivility and increasing perceived comfort level during critical conversations between nurses. [J Contin Educ Nurs. 2020;51(3):138-144.].
由于不文明行为、横向和纵向暴力以及欺凌问题在护理领域持续存在，因此需要采取策略来解决这些破坏性行为。教育活动可以提高对这些问题的认识，并提高减少不文明行为的频率和整体影响的能力。
本研究采用了预测试/后测试准实验混合方法设计，以改善对话和人际互动，并促成行为改变。采用工作场所文明指数（WCI）来衡量干预的成功。
实验组在干预后 WCI 评分显著提高（p<.00001）。相比之下，对照组的 WCI 评分显著下降（p=.000227）。实验组内，所有参与者在教育干预后都注意到了积极的冲突管理策略的成功应用。
尽管还需要进一步研究，但本研究为异步的以提供者为导向、学习者为中心的电子学习教育活动在减少不文明行为和提高护士在关键对话期间的舒适度方面的有效性提供了证据。[J Contin Educ Nurs. 2020;51(3):138-144.].
