Saragih L Ranjaliba, Dachyar M, Zagloel Teuku Yuri M
Department of Industrial Engineering, Universitas Indonesia, Depok 16424, Indonesia.
Heliyon. 2021 May 18;7(5):e07013. doi: 10.1016/j.heliyon.2021.e07013. eCollection 2021 May.
The telecommunications service provider (TSP) strategy for collaborating with the industry that utilizes the Internet of Things (IoT) is an excellent opportunity to overcome digital disruption. TSP serves only human-type customers, thus constructing new business processes for the IoT, a non-human customer base, is a challenge to be addressed. Some large companies that are transforming business processes face difficulties in using the strategic framework for reasons such as ineffective management of organizational change, internal resistance, technical issues, and conflicts between frameworks and business needs. The enterprise architecture (EA) is a comprehensive strategic framework that involves company analysis, design, and solution implementation. This study examines transformation project implementation based on the EA model as a prototype, from business strategy to practice, using the concept of three intersections among project management, strategic management, and business processes. Thus, the aims of this study are to develop a method for implementing a telecommunications cross-industry collaboration project with an IoT-based company, and heuristic implementation of the method as a research initiative in producing an EA model as a project prototype. The development of the proposed methodology requires the dynamic systems development method (DSDM) as the agile foundation, including pre-project, feasibility, business study, functional model, design and build, and implement. The implementation phase proposes a transformation strategy that addresses company elements: 22 at business layer, 6 at application layer, 4 at technology layer, and 15 relationships, to be executed by the company in order to increase the company's competitive value.
电信服务提供商（TSP）与利用物联网（IoT）的行业进行合作的战略，是克服数字颠覆的绝佳机会。TSP仅服务于人类类型的客户，因此为物联网（一个非人类客户群体）构建新的业务流程是一个需要解决的挑战。一些正在转型业务流程的大公司，由于组织变革管理无效、内部阻力、技术问题以及框架与业务需求之间的冲突等原因，在使用战略框架时面临困难。企业架构（EA）是一个全面的战略框架，涉及公司分析、设计和解决方案实施。本研究以EA模型为原型，从业务战略到实践，利用项目管理、战略管理和业务流程之间的三个交叉点的概念，研究转型项目的实施。因此，本研究的目的是开发一种与基于物联网的公司实施电信跨行业合作项目的方法，并将该方法作为一项研究举措进行启发式实施，以生成一个EA模型作为项目原型。所提出方法的开发需要动态系统开发方法（DSDM）作为敏捷基础，包括项目前期、可行性、业务研究、功能模型、设计与构建以及实施。实施阶段提出了一种转型战略，该战略涉及公司的各个要素：业务层22个、应用层6个、技术层4个以及15种关系，公司将执行这些要素以提升公司的竞争价值。
