Kamali Mohsen, Mousavi Seyed Kazem
Researcher, Department of Nursing, Abhar School of Nursing, Zanjan University of Medical Sciences, Zanjan, Iran.
J Med Ethics Hist Med. 2020 Dec 30;13:33. doi: 10.18502/jmehm.v13i33.5315. eCollection 2020.
Observance of patients' rights is a significant indicator in evaluating the quality of healthcare services. The COVID-19 pandemic has become a global crisis and affected the interactions between healthcare providers and patients. This study examined the COVID-19 patients' viewpoint about the observance of their rights by physicians and nurses. This study is a descriptive cross-sectional work of research conducted on the COVID-19 patients in Zanjan Province, Iran, in September 2020. The subjects were selected through convenience sampling, and data was collected using a two-section questionnaire consisting of a demographic characteristics survey and a Likert-type scale for evaluating patients' rights observance. The validity and reliability of the questionnaire were found to be acceptable, and the collected data was analyzed in SPSS v.26 using descriptive statistics, independent t-test, and ANOVA test. The mean score of observance of patients' rights was 69.60±7.36, representing a moderate level. The highest and lowest scores for the observance of patients' rights were related to the dimensions of courteous communication and responsibility, respectively. A significant relationship was found between the observance of patients' rights and their marital status, health insurance, and education level (<0.05). This study showed that the observance of the COVID-19 patients' rights has not been affected by the social agitation caused by this disease.
遵守患者权利是评估医疗服务质量的一项重要指标。新冠疫情已成为一场全球危机，并影响了医疗服务提供者与患者之间的互动。本研究调查了新冠患者对医生和护士遵守其权利情况的看法。本研究是一项描述性横断面研究，于2020年9月在伊朗赞詹省对新冠患者开展。研究对象通过便利抽样选取，数据通过一份由人口统计学特征调查问卷和用于评估患者权利遵守情况的李克特量表组成的两部分问卷收集。发现该问卷的效度和信度可接受，收集到的数据在SPSS v.26中使用描述性统计、独立样本t检验和方差分析进行分析。患者权利遵守情况的平均得分为69.60±7.36，表明处于中等水平。患者权利遵守情况的最高和最低得分分别与礼貌沟通和责任维度相关。发现患者权利遵守情况与其婚姻状况、医疗保险和教育水平之间存在显著关系（<0.05）。本研究表明，新冠患者权利的遵守情况并未受到该疾病引发的社会动荡的影响。
