COVID-19 与心理社会支持服务：长期心理健康状况人群的体验。
COVID-19 and Psychosocial Support Services: Experiences of People Living with Enduring Mental Health Conditions.
机构信息
Faculty of Medicine and Health, The University of Sydney, Sydney, Australia.
Enlightened Consultants, Brisbane, QLD, Australia.
出版信息
Community Ment Health J. 2021 Oct;57(7):1255-1266. doi: 10.1007/s10597-021-00871-0. Epub 2021 Jul 7.
This paper uses secondary analysis to understand how COVID-19 shaped people's experiences with psychosocial support services in Australia. Data are drawn from questionnaires (n = 66) and semi-structured interviews (n = 62), conducted for a national service evaluation, with 121 people living with enduring mental health conditions and using psychosocial support services. Data relating to COVID-19 were inductively coded and analysed using constant comparative analysis. Most people's experiences included tele-support. While some people described minimal disruption to their support, many reported reduced engagement. People's wellbeing and engagement were influenced by: their location, living situation and pre-COVID lifestyles; physical health conditions; access to, comfort with, and support worker facilitation of technology; pre-COVID relationships with support workers; and communication from the organisation. The findings can help services prepare for future pandemics, adjust their services for a 'COVID-normal' world, and consider how learnings from COVID-19 could be incorporated into a flexible suite of service delivery options.
本文通过二次分析来了解 COVID-19 如何塑造澳大利亚人们对心理社会支持服务的体验。数据来自全国服务评估的问卷调查（n=66）和半结构化访谈（n=62），参与者为 121 名患有持续性心理健康问题并使用心理社会支持服务的人群。与 COVID-19 相关的数据采用归纳编码，并使用恒定比较分析进行分析。大多数人的体验包括远程支持。虽然有些人描述说他们的支持几乎没有受到干扰，但许多人报告说参与度降低了。人们的幸福感和参与度受到以下因素的影响：他们的位置、生活状况和 COVID-19 之前的生活方式；身体健康状况；对技术的访问、舒适度和支持人员的促进；与支持人员的 COVID-19 之前的关系；以及组织的沟通。这些发现可以帮助服务机构为未来的大流行做好准备，调整他们的服务以适应“新常态”，并考虑如何将 COVID-19 的经验教训纳入灵活的服务提供选择套件中。
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