University of Southampton, Boldrewood Innovation Campus, Burgess Road, Southampton, UK.
University of Southampton, Boldrewood Innovation Campus, Burgess Road, Southampton, UK.
Appl Ergon. 2021 Nov;97:103543. doi: 10.1016/j.apergo.2021.103543. Epub 2021 Jul 31.
The delegation of tasks to a non-human agent in a sociotechnical system can extend human capabilities and performance. Effective performance is, however, reliant on a successful relationship between human operators and automation. Optronics is a partially automated system which has replaced periscope on board some modern submarine platforms, operating modes permit the completion of tasks either manually or utilizing automation. A reluctance to utilize automated functionality within the optronics system has been due to operator familiarity with legacy manual procedures based upon the use of a physical periscope. This highlights the gap that is prevalent between innovation, design, training and governance of automation utilization. The current work examined current (Control group) utilization of optronics technology using an expert population in a high fidelity simulator. Findings were utilized to guide the development of novel optronics specific standard operating procedures (Intervention group). Results indicate that automaton disuse was greatly reduced, which had had a positive overall impact on overall system performance with regard to productivity and accuracy. The current work highlights the importance of incorporating governance of use and training as part of an automation design and implementation program is critical to help 'maximize what you have'.
在社会技术系统中将任务委托给非人类代理可以扩展人类的能力和表现。然而,有效的性能依赖于人类操作员和自动化之间的成功关系。光电系统是一种部分自动化的系统,已经取代了一些现代潜艇平台上的潜望镜,操作模式允许手动或利用自动化完成任务。操作人员不愿意在光电系统中使用自动化功能,是因为他们熟悉基于使用物理潜望镜的传统手动程序。这凸显了在自动化利用的创新、设计、培训和治理方面普遍存在的差距。目前的工作在高保真模拟器中使用专家群体检查了当前(对照组)光电技术的使用情况。研究结果用于指导开发新的光电专用标准操作程序(干预组)。结果表明,自动机的闲置大大减少,这对系统的整体性能产生了积极影响,提高了生产效率和准确性。目前的工作强调了将使用和培训的治理纳入自动化设计和实施计划的重要性,这对于“充分利用现有资源”至关重要。