投资人力资本：探寻护士不满情绪的成因、后果及解决办法。
Investing in human capital: exploring causes, consequences and solutions to nurses' dissatisfaction.
作者信息
Halder Neel
机构信息
Consultant Psychiatrist, John Denmark Unit, Greater Manchester Mental Health NHS Foundation Trust; Senior Honorary Lecturer, University of Manchester, UK.
出版信息
J Res Nurs. 2018 Dec;23(8):659-675. doi: 10.1177/1744987118807251. Epub 2018 Dec 7.
BACKGROUND
Human capital (employees) is the most important asset for healthcare. However, nurses experience some of the highest rates of burnout and dissatisfaction. In 2017, the Nursing and Midwifery Council reported that, for the first time since 2008, more nurses and midwives are leaving the profession in the UK than joining it.
AIMS
The aim of this paper is to explore the literature regarding the importance of human capital within healthcare sectors in the UK, with a particular focus on nurses and job satisfaction.
METHODS
A literature review was conducted with the focus on the aim, as stated above. Findings and conclusions have been summarised. Potential causes, consequences and solutions to job dissatisfaction are explored.
RESULTS
Factors related to job satisfaction include pay, respect, security, workload, recognition, responsibility, environment, autonomy, personal growth, administrative bureaucracy and caseload. Investing and promoting 'organisational compassion' could be a key part of the solution.
CONCLUSIONS
More research using the same validated tools for measuring job satisfaction will help with consistency and comparability across hospitals. It is hoped this could provide information aiding recruitment and retention, which is a problem within both the NHS and independent sectors.
背景
人力资本（员工）是医疗保健领域最重要的资产。然而，护士职业倦怠和不满的发生率却是最高的。2017年，英国护理及助产士管理局报告称，自2008年以来，英国离开护理和助产行业的人数首次超过加入该行业的人数。
目的
本文旨在探讨有关英国医疗保健部门人力资本重要性的文献，尤其关注护士与工作满意度。
方法
按照上述目的进行了文献综述。对研究结果和结论进行了总结。探讨了工作不满的潜在原因、后果及解决办法。
结果
与工作满意度相关的因素包括薪酬、尊重、安全感、工作量、认可度、职责、工作环境、自主权、个人成长、行政官僚作风和工作量。投资并促进“组织同情心”可能是解决办法的关键部分。
结论
使用相同的经过验证的工具来衡量工作满意度的更多研究将有助于提高各医院之间的一致性和可比性。希望这能提供有助于招聘和留用员工的信息，这在英国国家医疗服务体系（NHS）和独立部门都是一个问题。
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