McKillop Mollie, Snowdon Jane, Willis Van C, Alevy Shira, Rizvi Rubina, Rewalt Karen, Lefebvre-Paillé Charlyne, Kassler William, Purcell Jackson Gretchen
IBM Watson Health, Cambridge, MA, United States.
Vanderbilt University Medical Center, Nashville, TN, United States.
JMIR Med Inform. 2021 Aug 30;9(8):e23219. doi: 10.2196/23219.
Social programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.
We aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.
This viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.
The features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.
SPM is a user-centered, configurable, and flexible system for managing social program workflows.
社会项目是政府、非营利组织及其他机构提供的服务，旨在帮助改善个人、家庭和社区的健康与福祉。社会项目致力于高效且有效地提供服务，但面临信息孤岛、资源有限以及需提供频繁变化的法定福利等挑战。
我们旨在探讨专为社会项目设计的信息系统如何有助于跨不同项目高效且有效地提供服务。
本观点描述了社会项目管理（SPM）的可配置和模块化架构，该系统通过广泛的社会项目支持高效且有效地提供服务，并介绍了在不同环境中实施SPM所获得的经验教训。我们分析了使用数据，以了解SPM在高效且有效地提供服务方面的参与情况和影响。
SPM的特性和功能似乎支持社会项目的目标。我们发现，SPM提供基本管理流程和特定项目的可配置组件以支持社会项目管理；已被13个国家的超过28万名个案工作者使用，服务对象超过3000万人；包含旨在满足特定用户需求的功能；通过数据标准化和聚合支持安全的信息共享与协作；并具备可配置性和灵活性，这对数字转型和组织变革很重要。
SPM是一个以用户为中心、可配置且灵活的系统，用于管理社会项目工作流程。
