Cuddihy Meghan J, Servoss Jonathan M, Lee Joyce, Martin Bradley J, Beach Jamie, Ghanbari Hamid, Eagle Kim A, Vemuri Chandu
Medical School Office of Research, University of Michigan, Ann Arbor, MI, USA.
Susan B. Meister Child Health Evaluation and Research Center, Pediatric Endocrinology, Ann Arbor, MI, USA.
J Patient Exp. 2021 Oct 20;8:23743735211049662. doi: 10.1177/23743735211049662. eCollection 2021.
Healthcare providers are expected to deliver care improvement solutions that not only provide high quality patient care, but also improve outcomes, reduce costs, ensure safety, and increase patient satisfaction. Human-centered design methodologies, such as design thinking, allow providers to collaboratively ideate solutions with patients and family members. We describe a pilot workshop designed to teach providers the stages of design thinking while working on improving patient-provider communication. Twenty-four providers (physicians, nurses, technical staff, and administrative staff) from multiple cardiovascular units attended the workshop with five former patients and family members from those units. The workshop educated on and guided teams of providers patients and family members through the stages of design thinking (empathy, define, ideate, prototype, test). Pre- and post-event assessments indicated an increase in knowledge of the design thinking methodology and participants' ability to apply it to a clinical problem. We also present recommendations for designing a successful design thinking workshop.
医疗服务提供者需要提供改善医疗的解决方案，这些方案不仅要提供高质量的患者护理，还要改善治疗效果、降低成本、确保安全并提高患者满意度。以用户为中心的设计方法，如设计思维，使医疗服务提供者能够与患者及家属合作构思解决方案。我们描述了一个试点研讨会，旨在教授医疗服务提供者设计思维的各个阶段，同时致力于改善医患沟通。来自多个心血管科室的24名医疗服务提供者（医生、护士、技术人员和行政人员）与来自这些科室的五名 former 患者及家属参加了该研讨会。该研讨会通过设计思维的各个阶段（同理心、定义、构思、原型制作、测试）对医疗服务提供者、患者和家属团队进行了培训和指导。活动前后的评估表明，参与者对设计思维方法的了解以及将其应用于临床问题的能力有所提高。我们还提出了设计成功的设计思维研讨会的建议。 （注：原文中“former”可能有误，结合语境推测可能是“former patients”表述重复，猜测为“former patients”应改为“former patients' family members”，即“患者家属”，但按照要求未做修改直接翻译。）
