Hill Jordan R, Brown Janetta C, Campbell Noll L, Holden Richard J
Department of Pharmacy Practice, College of Pharmacy, Purdue University, Indianapolis, IN, United States.
Indiana University Center for Aging Research, Regenstrief Institute, Indianapolis, IN, United States.
JMIR Form Res. 2021 Nov 2;5(11):e26181. doi: 10.2196/26181.
Technology can benefit older adults in many ways, including by facilitating remote access to services, communication, and socialization for convenience or out of necessity when individuals are homebound. As people, especially older adults, self-quarantined and sheltered in place during the COVID-19 pandemic, the importance of usability-in-place became clear. To understand the remote use of technology in an ecologically valid manner, researchers and others must be able to test usability remotely.
Our objective was to review practical approaches for and findings about remote usability testing, particularly remote usability testing with older adults.
We performed a rapid review of the literature and reported on available methods, their advantages and disadvantages, and practical recommendations. This review also reported recommendations for usability testing with older adults from the literature.
Critically, we identified a gap in the literature-a lack of remote usability testing methods, tools, and strategies for older adults, despite this population's increased remote technology use and needs (eg, due to disability or technology experience). We summarized existing remote usability methods that were found in the literature as well as guidelines that are available for conducting in-person usability testing with older adults.
We call on the human factors research and practice community to address this gap to better support older adults and other homebound or mobility-restricted individuals.
技术可以在许多方面使老年人受益，包括在个人居家时，出于便利或必要，通过促进远程获取服务、通信和社交活动。在新冠疫情期间，人们，尤其是老年人，进行自我隔离并居家防护，就地可用性的重要性变得显而易见。为了以生态有效的方式理解技术的远程使用情况，研究人员和其他人员必须能够进行远程可用性测试。
我们的目的是回顾远程可用性测试的实用方法及相关发现，特别是针对老年人的远程可用性测试。
我们对文献进行了快速回顾，并报告了可用的方法、它们的优缺点以及实用建议。本综述还报告了文献中针对老年人可用性测试的建议。
至关重要的是，我们发现文献中存在一个空白——尽管老年人群体对远程技术的使用增加且有需求（例如，由于残疾或技术经验），但缺乏针对老年人的远程可用性测试方法、工具和策略。我们总结了文献中发现的现有远程可用性方法以及可用于对老年人进行面对面可用性测试的指南。
我们呼吁人因研究与实践领域解决这一空白，以更好地支持老年人以及其他居家或行动受限的个体。
