Burgoon Judee K, Wang Rebecca Xinran, Chen Xunyu, Ge Tina Saiying, Dorn Bradley
Center for the Management of Information, University of Arizona, Tucson, AZ, United States.
Management Information Systems, University of Arizona, Tucson, AZ, United States.
Front Psychol. 2022 Feb 2;12:781487. doi: 10.3389/fpsyg.2021.781487. eCollection 2021.
Social relationships are constructed by and through the relational communication that people exchange. Relational messages are implicit nonverbal and verbal messages that signal how people regard one another and define their interpersonal relationships-equal or unequal, affectionate or hostile, inclusive or exclusive, similar or dissimilar, and so forth. Such signals can be measured automatically by the latest machine learning software tools and combined into meaningful factors that represent the socioemotional expressions that constitute relational messages between people. Relational messages operate continuously on a parallel track with verbal communication, implicitly telling interactants the current state of their relationship and how to interpret the verbal messages being exchanged. We report an investigation that explored how group members signal these implicit messages through multimodal behaviors measured by sensor data and linked to the socioemotional cognitions interpreted as relational messages. By use of a modified Brunswikian lens model, we predicted perceived relational messages of dominance, affection, involvement, composure, similarity and trust from automatically measured kinesic, vocalic and linguistic indicators. The relational messages in turn predicted the veracity of group members. The Brunswikian Lens Model offers a way to connect objective behaviors exhibited by social actors to the emotions and cognitions being perceived by other interactants and linking those perceptions to social outcomes. This method can be used to ascertain what behaviors and/or perceptions are associated with judgments of an actor's veracity. Computerized measurements of behaviors and perceptions can replace manual measurements, significantly expediting analysis and drilling down to micro-level measurement in a previously unavailable manner.
社会关系是由人们交流的关系性沟通构建而成,并通过这种沟通得以体现。关系性信息是隐含的非言语和言语信息,它们表明人们如何看待彼此,并界定他们的人际关系——平等或不平等、亲密或敌对、包容或排他、相似或不同等等。这些信号可以通过最新的机器学习软件工具自动测量,并整合为有意义的因素,这些因素代表了构成人们之间关系性信息的社会情感表达。关系性信息与言语沟通在平行轨道上持续运作,含蓄地告诉互动者他们关系的当前状态以及如何解读正在交换的言语信息。我们报告了一项调查,该调查探讨了小组成员如何通过传感器数据测量的多模态行为来传递这些隐含信息,并将其与被解释为关系性信息的社会情感认知联系起来。通过使用修正后的布伦斯维克透镜模型,我们从自动测量的身势语、语音和语言指标中预测了主导性、亲密性、参与度、沉着冷静、相似性和信任等感知到的关系性信息。这些关系性信息反过来又预测了小组成员的可信度。布伦斯维克透镜模型提供了一种方法,将社会行为者表现出的客观行为与其他互动者感知到的情感和认知联系起来,并将这些感知与社会结果联系起来。这种方法可用于确定哪些行为和/或感知与对行为者可信度的判断相关联。行为和感知的计算机化测量可以取代人工测量,以前所未有的方式显著加快分析速度并深入到微观层面的测量。