Konateke Sema, Yılmaz Meryem
Faculty of Health Sciences, Department of Surgical Nursing, Gaziantep University, Gaziantep, Turkey.
Faculty of Health Sciences, Department of Surgical Nursing, Sivas Cumhuriyet University, Sivas, Turkey.
Int Emerg Nurs. 2022 Mar;61:101145. doi: 10.1016/j.ienj.2022.101145. Epub 2022 Feb 18.
Patient satisfaction is affected by many factors, as the emergency department are units that provide rapid examination and treatment. Patient satisfaction should be evaluated differently from other clinics.
This study was a descriptive, psychometric analysis using cross-sectional data collection. The study was conducted in the emergency department of a training and research hospital with 400 patients between July and September 2018. Data were collected using "Descriptive Characteristics Form" and "Brief Emergency Department Patient Satisfaction Scale (BEPSS)". SPSS 21.0 and AMOS 24.0 package programs were used in the analysis of the data. Language equivalence, content validity, exploratory factor analysis, and confirmatory factor analysis of the scale were performed. Cronbach's alpha coefficient and item-total score correlation were evaluated to determine the reliability of the scale.
The factor structure of the scale was found to be different from the factor structure of the original scale. Scale items were collected under different factors. The factor loads of the scale items ranged from 0.642 to 0.986. Goodness of fit values were sufficient in confirmatory factor analysis. Test-retest reliability was found sufficient. The Cronbach's alpha reliability coefficient (α = 0.940) was high and the item total score correlation varied between 0.577 and 0.832.
The BEPSS is a valid and reliable scale and can be used in the Turkish population.
患者满意度受多种因素影响，因为急诊科是提供快速检查和治疗的科室。患者满意度的评估应与其他科室有所不同。
本研究是一项描述性心理测量分析，采用横断面数据收集方法。该研究于2018年7月至9月在一家培训和研究医院的急诊科对400名患者进行。使用“描述性特征表”和“急诊科患者满意度简表（BEPSS）”收集数据。数据分析使用SPSS 21.0和AMOS 24.0软件包程序。对该量表进行了语言等效性、内容效度、探索性因素分析和验证性因素分析。评估了Cronbach's alpha系数和项目总分相关性以确定量表的信度。
发现该量表的因素结构与原始量表的因素结构不同。量表项目被归为不同因素。量表项目的因素负荷范围为0.642至0.986。验证性因素分析中的拟合优度值足够。重测信度足够。Cronbach's alpha信度系数（α = 0.940）较高，项目总分相关性在0.577至0.832之间。
BEPSS是一个有效且可靠的量表，可用于土耳其人群。
