Psychology Department, Bryn Mawr College, Bryn Mawr, PA, USA.
Cogn Emot. 2022 Jun;36(4):750-757. doi: 10.1080/02699931.2022.2043244. Epub 2022 Feb 24.
As the ubiquity of technology-mediated communication grows, so does the number of questions about the costs and benefits of replacing in-person interactions with technology-mediated ones. In the present study, we used a daily diary design to examine how people's emotional experiences vary across in-person, video-, phone-, and text-mediated interactions in day-to-day life. We hypothesised that individuals would report less positive affect and more negative affect after less life-like interactions (where in-person is defined as the most life-like and text-mediated as the least life-like). In line with this hypothesis, the analysis of 527 unique interactions reported by 102 individuals (mean age = 19.3; 85.6% female) over the course of 7 days reveals that people feel lonelier, sadder, less affectionate, less supported, and less happy following less life-like interactions. Additional analyses show that the links between life-like communication and momentary experiences are independent of properties of individual interactions such as interaction length and participants' overall evaluations of interaction quality. These findings provide initial evidence that there may be inherent properties of common technology-mediated communication tools that may lead to momentary changes in affective experiences and make social connection more challenging.
随着技术媒介交流的普及，人们对于用技术媒介交流代替面对面交流的成本和收益的问题也越来越多。在本研究中，我们采用每日日记设计来考察人们在日常生活中面对面、视频、电话和文本媒介交流中的情绪体验如何变化。我们假设，在不那么逼真的互动（其中面对面是最逼真的，而文本媒介是最不逼真的）之后，人们会报告较少的积极情绪和较多的消极情绪。与这一假设一致，对 102 名参与者在 7 天内报告的 527 次独特互动的分析（平均年龄为 19.3；85.6%为女性）表明，人们在不那么逼真的互动之后会感到更孤独、更悲伤、更不亲切、更不被支持和更不快乐。进一步的分析表明，逼真的沟通和即时体验之间的联系与个体互动的特性（如互动时长和参与者对互动质量的总体评价）无关。这些发现初步表明，常见的技术媒介交流工具可能具有内在的特性，这些特性可能会导致情感体验的瞬间变化，并使社交联系更加困难。
