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冒险精神:疫情危机期间吸引年轻人加入酒店业的驱动力。

The Spirit of Adventure: A Driver of Attractiveness of the Hospitality Industry for Young People during a Pandemic Crisis.

机构信息

Department of Management, Marketing, Business Administration, University of Craiova, 200585 Craiova, Romania.

Department of Economics, Society and Politics, University of Urbino Carlo Bo, 61029 Urbino, Italy.

出版信息

Int J Environ Res Public Health. 2022 Feb 9;19(4):1913. doi: 10.3390/ijerph19041913.

Abstract

The COVID-19 pandemic has strongly affected tourism and leisure activities worldwide, especially in the hospitality and tourism sectors. Within this context, this study aimed to evaluate the impact of the pandemic on the future attractiveness of the hospitality industry (HI) to young people. The conceptual model underpinning the empirical research proposes a direct relationship between job attractiveness and the spirit of youth adventure. Findings prove that young people are enthusiastic about working in the HI because they can easily practice their creative ideas. Communicating with other people and dealing with clients' complaints is challenging for them in the pandemic crisis created by COVID-19. The results are of interest to policymakers in terms of suggestions on how to transform the challenges into opportunities by using the constraints imposed by the pandemic crisis that have limited the socialisation between people, enhancing the creativity of young people, and motivating them to work in the HI. Moreover, our research provides managers and other decisionmakers with some motivational factors to increase the attractiveness of their companies to young people and suggestions helpful to scholars involved in HI research to cultivate resilience capabilities by giving them inherent skills.

摘要

新冠疫情对全球旅游业和休闲活动产生了强烈影响,尤其是在酒店和旅游领域。在此背景下,本研究旨在评估疫情对酒店业(HI)对年轻人未来吸引力的影响。该实证研究的概念模型提出了工作吸引力与年轻人冒险精神之间的直接关系。研究结果证明,年轻人热衷于在 HI 工作,因为他们可以轻松实践自己的创意。与他人沟通和处理客户投诉对他们来说在 COVID-19 大流行造成的疫情危机中具有挑战性。这些结果对于政策制定者具有参考意义,他们可以提出建议,如何通过利用疫情危机带来的限制将挑战转化为机遇,这些限制限制了人与人之间的社交,增强了年轻人的创造力,并激励他们在 HI 工作。此外,我们的研究为管理人员和其他决策者提供了一些激励因素,以提高年轻人对公司的吸引力,并为学者提供了一些建议,有助于他们参与 HI 研究,通过赋予他们内在技能来培养弹性能力。

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