Wen Lei Lei, Xiang Keheng, Gao Fan, Zhou Jieling
Admissions and Employment Office, Zhejiang Technical Institute of Economics, Hangzhou, China.
Graduate School, Jose Rizal University, Manila, Philippines.
Front Psychol. 2022 Feb 14;13:798526. doi: 10.3389/fpsyg.2022.798526. eCollection 2022.
This study uses an integrated model of resource conservation theory and social learning theory to explore the antecedents of hotel interns' perceptions of occupational stigma and to explore the mechanisms inherent to retention willingness. This study first manipulated relevant subjects' experimental materials through a contextual experiment and used a one-way ANOVA to test the effects of competence stereotypes and occupational stereotypes on hotel interns' stigma perceptions, respectively, and then used partial least squares structural equation modeling (PLS-SEM) as a statistical tool and the SmartPLS 3.0 program to validate the model of hotel interns' occupational stigma perceptions-intention. The effects of both competence stereotypes and occupational stereotypes on hotel interns' perceptions of occupational stigma were significant. The results of the partial least squares structural equation model showed that hotel interns' perceptions of occupational stigma significantly contributed to emotional exhaustion and that emotional exhaustion significantly influenced hotel interns' retention willingness, hotel interns' perceptions of occupational stigma had a significant effect on their retention willingness, while the role of emotional exhaustion as a mediating variable and occupational commitment as a moderator. The inner psychological and behavioral linkage mechanisms of hotel interns' occupational stigma perceptions and their retention willingness under COVID-19 were explored, and the resource dynamics operating mechanism and professional commitment were also confirmed.
本研究运用资源保存理论与社会学习理论的整合模型，探究酒店实习生职业污名感知的前因，以及留存意愿所固有的机制。本研究首先通过情境实验对相关主体的实验材料进行操控，并使用单向方差分析分别检验能力刻板印象和职业刻板印象对酒店实习生污名感知的影响，然后使用偏最小二乘结构方程模型（PLS-SEM）作为统计工具，并借助SmartPLS 3.0程序来验证酒店实习生职业污名感知-意愿模型。能力刻板印象和职业刻板印象对酒店实习生职业污名感知均有显著影响。偏最小二乘结构方程模型结果表明，酒店实习生的职业污名感知对情绪耗竭有显著影响，情绪耗竭对酒店实习生的留存意愿有显著影响，酒店实习生的职业污名感知对其留存意愿有显著作用，同时情绪耗竭作为中介变量以及职业承诺作为调节变量的作用。探究了新冠肺炎疫情下酒店实习生职业污名感知及其留存意愿的内在心理和行为联动机制，还证实了资源动态运行机制和职业承诺。
