Department of Cognitive Science and Artificial Intelligence, Tilburg University.
Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology.
Top Cogn Sci. 2024 Jul;16(3):391-429. doi: 10.1111/tops.12606. Epub 2022 Mar 9.
Complex work in teams requires coordination across team members and their technology as well as the ability to change and adapt over time to achieve effective performance. To support such complex interactions, recent efforts have worked toward the design of adaptive human-autonomy teaming systems that can provide feedback in or near real time to achieve the desired individual or team results. However, while significant advancements have been made to better model and understand the dynamics of team interaction and its relationship with task performance, appropriate measures of team coordination and computational methods to detect changes in coordination have not yet been widely investigated. Having the capacity to measure coordination in real time is quite promising as it provides the opportunity to provide adaptive feedback that may influence and regulate teams' coordination patterns and, ultimately, drive effective team performance. A critical requirement to reach this potential is having the theoretical and empirical foundation from which to do so. Therefore, the first goal of the paper is to review approaches to coordination dynamics, identify current research gaps, and draw insights from other areas, such as social interaction, relationship science, and psychotherapy. The second goal is to collate extant work on feedback and advance ideas for adaptive feedback systems that have potential to influence coordination in a way that can enhance the effectiveness of team interactions. In addressing these two goals, this work lays the foundation as well as plans for the future of human-autonomy teams that augment team interactions using coordination-based measures.
团队的复杂工作需要协调团队成员及其技术,并且随着时间的推移能够不断变化和适应,以实现有效的绩效。为了支持这种复杂的交互,最近的努力已经致力于设计自适应人机协作系统,该系统可以实时或接近实时提供反馈,以实现期望的个人或团队结果。然而,虽然已经取得了重大进展,以更好地建模和理解团队交互的动态及其与任务绩效的关系,但尚未广泛研究团队协调的适当措施和检测协调变化的计算方法。实时测量协调的能力非常有前景,因为它提供了提供自适应反馈的机会,这种反馈可能会影响和调节团队的协调模式,并最终推动有效的团队绩效。实现这一潜力的关键要求是具备这样做的理论和经验基础。因此,本文的第一个目标是回顾协调动力学的方法,确定当前的研究差距,并从其他领域(如社会互动、关系科学和心理治疗)汲取见解。第二个目标是整理关于反馈的现有工作,并提出具有潜在影响协调能力的自适应反馈系统的想法,从而增强团队交互的有效性。在解决这两个目标时,这项工作为使用基于协调的措施增强团队交互的人机协作团队的未来奠定了基础并制定了计划。