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2019年冠状病毒病及相关因素对心理健康的影响:情感劳动策略在实现可持续发展目标中的作用

Impact of COVID-19 and Consortium Factors on Mental Health: Role of Emotional Labor Strategies in Achieving Sustainable Development Goals.

作者信息

Rehman Saqib, Hamza Muhammad Ali, Nasir Adeel, Ullah Aman, Arshad Nabeela

机构信息

Department of Management Sciences, Lahore College for Women University, Lahore, Pakistan.

UVAS Business School, University of Veterinary and Animal Sciences, Lahore, Pakistan.

出版信息

Front Psychol. 2022 Mar 3;13:795677. doi: 10.3389/fpsyg.2022.795677. eCollection 2022.

Abstract

The COVID-19 pandemic that began in 2019 has created an acute fear of economic crisis, and people have experienced the state of perceived job insecurity. Several measures were taken to control this deadly pandemic, but it still affected the majority of global operational activities. This study addresses the United Nation's Sustainable Development Goal (SDG) number 8 that relates to decent work and economic growth. This quantitative study examines the impact of fear associated with economic crisis and perceived job insecurity on mental health with the moderating effect of surface and deep acting. Surface acting is displaying fake emotions, and deep acting is modifying inner feelings according to the required emotions. This study used sample data from private-sector employees and applied SmartPLS for structural model assessment. As many organizations took more challenging decisions to sustain their business operations, the study therefore analyzes the impact of the pandemic on private sector employees. The two main findings of the study are: (i) surface acting moderates the relationships of fear of economic crisis and perceived job insecurity with mental health and declines the impact of both on mental health, (ii) while deep acting negatively moderates the relationships of fear of economic crisis and perceived job insecurity with mental health and improved mental health even in the presence of both. The study highlighted the importance of deep acting at workplaces to sustain employees' mental and psychological stability. Organizations could introduce emotional labor strategies and strengthen the mental health of their employees against the underlying fear of economic crisis and perceived job insecurity.

摘要

始于2019年的新冠疫情引发了人们对经济危机的强烈恐惧,人们经历了工作安全感缺失的状态。为控制这场致命疫情采取了多项措施,但它仍影响了全球大部分运营活动。本研究探讨了联合国可持续发展目标(SDG)中的目标8,该目标与体面工作和经济增长相关。这项定量研究考察了与经济危机相关的恐惧和工作安全感缺失对心理健康的影响,以及表层行为和深层行为的调节作用。表层行为是展现虚假情绪,深层行为是根据所需情绪调整内心感受。本研究使用了来自私营部门员工的样本数据,并应用SmartPLS进行结构模型评估。由于许多组织为维持其业务运营做出了更具挑战性的决策,因此该研究分析了疫情对私营部门员工的影响。该研究的两个主要发现是:(i)表层行为调节了经济危机恐惧和工作安全感缺失与心理健康之间的关系,并降低了两者对心理健康的影响;(ii)而深层行为对经济危机恐惧和工作安全感缺失与心理健康之间的关系起到负向调节作用,即使在两者都存在的情况下也能改善心理健康。该研究强调了工作场所深层行为对于维持员工心理和情绪稳定的重要性。组织可以引入情绪劳动策略,增强员工的心理健康,以应对潜在的经济危机恐惧和工作安全感缺失。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/a4f6/8927066/e7775a921398/fpsyg-13-795677-g001.jpg

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