医疗专业人员的语言对患者体验的影响：一项案例研究。
The Impact of Health Professionals' Language on Patient Experience: A Case Study.
作者信息
Katz Naomi T, Jones Jade, Mansfield Leanne, Gold Michelle
机构信息
Palliative Care Service, Alfred Health, Melbourne, VIC, Australia.
Parkville Integrated Palliative Care Service, Peter MacCallum Cancer Centre, Melbourne, VIC, Australia.
出版信息
J Patient Exp. 2022 Apr 7;9:23743735221092572. doi: 10.1177/23743735221092572. eCollection 2022.
Abstract
When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.
摘要
当人们成为患者时，他们就容易受到医疗系统和医护人员的影响。在本案例研究中，我们描述了一个因围手术期环境中无意中听到的言语而导致患者痛苦的例子。临床医生需要注意，我们使用的语言可能会对患者体验产生重大影响，无论是在直接对话中还是无意中听到的对话中。这是以患者为中心的护理的一个重要组成部分。
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