Crotty Bradley H, Somai Melek
Inception Labs, Collaborative for Healthcare Delivery Science, Medical College of Wisconsin, Milwaukee, WI, United States.
J Particip Med. 2022 Apr 22;14(1):e25688. doi: 10.2196/25688.
Although telemedicine has been an important conduit for clinical care during the COVID-19 pandemic, not all patients have been able to meaningfully participate in this mode of health care provision. Challenges with accessing telemedicine using consumer technology can interfere with the ability of patients and clinicians to meaningfully connect and lead to significant investments in time by clinicians and their staff. In this narrative case, we identify issues related to patients' use of technology, make comparisons between telehealth adoption and the deployment of electronic health records, and propose that building intuitive and supported digital care experiences for patients is required to make virtual care sustainable.
尽管远程医疗在新冠疫情期间一直是临床护理的重要渠道，但并非所有患者都能切实参与到这种医疗服务模式中。使用消费技术接入远程医疗所面临的挑战，可能会干扰患者与临床医生进行有效沟通的能力，并导致临床医生及其工作人员投入大量时间。在本病例报告中，我们识别了与患者技术使用相关的问题，比较了远程医疗的采用情况与电子健康记录的部署情况，并提出需要为患者构建直观且得到支持的数字护理体验，以使虚拟护理可持续发展。
