Strategies for the Prevention of Violence in Institutional Care: A Qualitative Interview Study With Ward Managers.

BACKGROUND

The presence of violence within psychiatric and residential settings remains a challenge. Research on this problem has often focused on describing violence prevention strategies from either staffs' or service users' perspectives, and the views of ward managers has been largely overlooked. The aim of the present study was therefore to identify ward managers' strategies to prevent violence in institutional care, focusing on safety and values.

METHODS

Data were collected using semi-structured interviews with 12 ward managers who headed four different types of psychiatric wards and two special residential homes for adolescents. Qualitative content analysis was applied, first using a deductive approach, in which quotes were selected within a frame of primary, secondary, and tertiary prevention, then by coding using an inductive approach to create themes and subthemes.

RESULTS

Ward managers' strategies were divided into the four following themes: (1) to carry out their work properly while staying mostly in the background; (2) by promoting key values and adopting de-escalation techniques, as well as focusing on staff-service user relationships; (3) by viewing and treating staff as a critical resource for good care; and (4) by exchanging information and debriefing them after violent incidents.

CONCLUSIONS

Ward managers described ethical challenges surrounding violence and coercive measures. These were often described as practical problems, so there seems to be a need for a development of higher ethical awareness based on a common understanding regarding central ethical values to be respected in coercive care. The ward managers seem to have a high awareness of de-escalation and the work with secondary prevention, however, there is a need to develop the work with primary and tertiary prevention. The service user group or user organizations were not considered as resources in violence prevention, so there is a need to ensure that all stakeholders are active in the process of creating violence prevention strategies.