School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea.
Int J Environ Res Public Health. 2022 May 7;19(9):5696. doi: 10.3390/ijerph19095696.
This study aims to reduce the possibility of human mistakes and accidents among airline cabin crew by identifying the cause of human errors by focusing on the importance of the causal relationship between human factors and human errors. According to statistical analysis, among the five human factors, physical fatigue, psychological stress, and the complacency of cabin crew had a positive impact on human errors. However, hurrying under time pressure and the distractions caused by external factors do not significantly affect human errors. Human errors have a negative impact on job crafting and mental health. This study analyzed the human factors influencing the cabin crew's errors and revealed the importance of complacency, which was not covered in previous studies. Finally, the research implications, limitations, and future studies were discussed.
本研究旨在通过关注人为因素与人为失误之间的因果关系的重要性，来降低航空公司机组人员人为失误和事故的可能性。根据统计分析，在五个人为因素中，身体疲劳、心理压力和机组人员的自满对人为失误有正向影响。然而，时间压力下的匆忙和外部因素造成的分心并不会显著影响人为失误。人为失误对工作重塑和心理健康有负面影响。本研究分析了影响机组人员失误的人为因素，并揭示了之前研究中未涵盖的自满的重要性。最后，讨论了研究的意义、局限性和未来的研究方向。
