School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea.
Int J Environ Res Public Health. 2022 Mar 29;19(7):4043. doi: 10.3390/ijerph19074043.
This study aimed to investigate how psychological anxiety caused by COVID-19 has influenced airline cabin crew job self-esteem and job satisfaction. A questionnaire based on prior research was developed to identify factors of psychological anxiety among cabin crews as a result of COVID-19. The survey sample was limited to current cabin crews who experienced leave of absence due to COVID-19, and questionnaires were distributed to 201 crew members from 15 February to 15 April 2021. As a result of the analysis, the hypothesis that salary reduction, career stagnation, social perception, and employment insecurity have a significant effect on job self-esteem and job satisfaction was supported, while perceived infection risk and benefit reduction were rejected. This study found that psychological anxiety caused by COVID-19 affected cabin crew's self-esteem and job satisfaction. These findings could aid in the development of strategies for effective airline human resource management to prevent psychological anxiety from creating stress and negatively affecting work. Furthermore, since the alert for the emergence of new viruses will not be eased in the future, this study will prevent psychological anxiety among cabin crews to cause job self-esteem and job dissatisfaction.
本研究旨在探讨 COVID-19 引发的心理焦虑如何影响航空公司机组人员的职业自尊和工作满意度。研究采用基于先前研究的问卷，确定 COVID-19 导致机组人员心理焦虑的因素。调查样本仅限于因 COVID-19 而休假的现任机组人员，问卷于 2021 年 2 月 15 日至 4 月 15 日分发给 201 名机组人员。经过分析，支持了工资减少、职业停滞、社会认知和就业不安全对职业自尊和工作满意度有显著影响的假设，而感知感染风险和收益减少的假设则被拒绝。本研究发现，COVID-19 引发的心理焦虑影响了机组人员的自尊心和工作满意度。这些发现有助于制定有效的航空公司人力资源管理策略，以防止心理焦虑带来压力，对工作产生负面影响。此外，由于未来新病毒的出现警报不会缓解，本研究将防止机组人员的心理焦虑导致职业自尊和不满。
