Nunan Jordan, Stanier Ian, Milne Rebecca, Shawyer Andrea, Walsh Dave, May Brandon
Institute of Criminal Justice Studies, University of Portsmouth, Portsmouth, UK.
School of Justice Studies, Liverpool John Moores University, Liverpool, UK.
Psychiatr Psychol Law. 2020 Jul 30;29(1):1-19. doi: 10.1080/13218719.2020.1784807. eCollection 2022.
Covert Human Intelligence Sources (CHIS) provide unique access to criminals and organised crime groups, and their collection of intelligence is vital to understanding England and Wales' threat picture. Rapport is essential to the establishment and maintenance of effective professional relationships between source handlers and their CHIS. Thus, rapport-based interviewing is a fundamental factor to maximising intelligence yield. The present research gained unprecedented access to 105 real-life audio recorded telephone interactions between England and Wales police source handlers and CHIS. This research quantified both the rapport component behaviours (e.g., attention, positivity, and coordination) displayed by the source handler and the intelligence yielded from the CHIS, in order to investigate the frequencies of these rapport components and their relationship to intelligence yield. Overall rapport, attention and coordination significantly correlated with intelligence yield, while positivity did not. Attention was the most frequently used component of rapport, followed by positivity, and then coordination.
秘密人类情报来源（CHIS）提供了接触罪犯和有组织犯罪集团的独特途径，他们收集的情报对于了解英格兰和威尔士的威胁状况至关重要。融洽关系对于情报源管理者与其CHIS之间建立和维持有效的专业关系至关重要。因此，基于融洽关系的访谈是使情报产出最大化的一个基本因素。本研究获得了前所未有的机会，接触到105段英格兰和威尔士警方情报源管理者与CHIS之间真实的电话录音互动。这项研究对情报源管理者表现出的融洽关系组成行为（如注意力、积极性和协调性）以及CHIS提供的情报进行了量化，以调查这些融洽关系组成部分的出现频率及其与情报产出的关系。总体融洽关系、注意力和协调性与情报产出显著相关，而积极性则不然。注意力是融洽关系中最常用的组成部分，其次是积极性，然后是协调性。
