Choudhury Avishek
Industrial and Management Systems Engineering, Benjamin M Statler College of Engineering and Mineral Resources, West Virginia University, Morgantown, WV, United States.
JMIR Hum Factors. 2022 Jun 21;9(2):e35421. doi: 10.2196/35421.
The health care management and the medical practitioner literature lack a descriptive conceptual framework for understanding the dynamic and complex interactions between clinicians and artificial intelligence (AI) systems. As most of the existing literature has been investigating AI's performance and effectiveness from a statistical (analytical) standpoint, there is a lack of studies ensuring AI's ecological validity. In this study, we derived a framework that focuses explicitly on the interaction between AI and clinicians. The proposed framework builds upon well-established human factors models such as the technology acceptance model and expectancy theory. The framework can be used to perform quantitative and qualitative analyses (mixed methods) to capture how clinician-AI interactions may vary based on human factors such as expectancy, workload, trust, cognitive variables related to absorptive capacity and bounded rationality, and concerns for patient safety. If leveraged, the proposed framework can help to identify factors influencing clinicians' intention to use AI and, consequently, improve AI acceptance and address the lack of AI accountability while safeguarding the patients, clinicians, and AI technology. Overall, this paper discusses the concepts, propositions, and assumptions of the multidisciplinary decision-making literature, constituting a sociocognitive approach that extends the theories of distributed cognition and, thus, will account for the ecological validity of AI.
医疗保健管理和医学从业者文献缺乏一个描述性概念框架,用于理解临床医生与人工智能(AI)系统之间动态且复杂的相互作用。由于现有大多数文献都是从统计(分析)角度研究人工智能的性能和有效性,因此缺乏确保人工智能生态效度的研究。在本研究中,我们得出了一个明确聚焦于人工智能与临床医生之间相互作用的框架。所提出的框架基于技术接受模型和期望理论等成熟的人因模型构建。该框架可用于进行定量和定性分析(混合方法),以了解临床医生与人工智能的相互作用如何因期望、工作量、信任、与吸收能力和有限理性相关的认知变量以及对患者安全的关注等人因因素而有所不同。如果加以利用,所提出的框架有助于识别影响临床医生使用人工智能意愿的因素,从而提高对人工智能的接受度,并在保障患者、临床医生和人工智能技术的同时解决人工智能问责制缺失的问题。总体而言,本文讨论了多学科决策文献的概念、命题和假设,构成了一种扩展分布式认知理论的社会认知方法,因此将考虑人工智能的生态效度。