Tian Jing, Sun Qianmin, Deng Xiaoyu
Head Office, Agricultural Bank of China, Beijing, China.
Department of Marketing, Business School, Beijing International Studies University, Beijing, China.
Front Psychol. 2022 Jun 13;13:927293. doi: 10.3389/fpsyg.2022.927293. eCollection 2022.
Inconsistency exists in extant research on the relation of channel dependence, the relation of channel power, and channel satisfaction. This study, taking Sinopec as the research object, explores the relation between channel dependence, the use of channel power, and channel satisfaction. The results reveal that dependence symmetry plays a moderating role in the relation between channel dependence and the use of coercive power. Specifically, with the increase of dependence symmetry, the influence of channel dependence on the use of coercive power becomes weaker. The authors also find that the use of coercive power is negatively related with the dealer's channel satisfaction. However, the relation strength is weaker than related studies in Western cultural context.
现有关于渠道依赖关系、渠道权力关系和渠道满意度的研究存在不一致性。本研究以中石化为研究对象,探讨渠道依赖、渠道权力运用与渠道满意度之间的关系。结果表明,依赖对称性在渠道依赖与强制权力运用之间的关系中起调节作用。具体而言,随着依赖对称性的增加,渠道依赖对强制权力运用的影响减弱。作者还发现,强制权力的运用与经销商的渠道满意度呈负相关。然而,这种关系强度比西方文化背景下的相关研究要弱。