School of Social Work, Bar-Ilan University, Ramat-Gan, Israel. ORCID: https://orcid.org/0000-0001-5817-1273.
J Emerg Manag. 2022 May-Jun;20(3):225-240. doi: 10.5055/jem.0637.
The aim of this study was to investigate differences in the volunteering experience in two states of emergency in Israel: Operation Protective Edge (a military man-made emergency) and the first wave of the COVID-19 pandemic (a natural emergency). The sample included 993 volunteers, of whom 498 volunteered during Operation Protective Edge and 504 during the COVID-19 pandemic. A quantitative research design was used to investigate three aspects of the volunteering experience: motives for volunteering, satisfaction from volunteering, and commitment to volunteer. Social solidarity was the most prominent motive for volunteering in both emergencies. The level of the egoistic motives, the intrinsic satisfaction from volunteering, and long-term commitment to volunteering were higher during the COVID-19 pandemic than among the volunteers during the military operation. We used a qualitative research design to investigate the experience of special moments in volunteering. The profile of special moments experienced by the COVID-19 volunteers combined self and client experiences, whereas among Operation Protective Edge volunteers, special moments are reflected mainly in experiences related to the clients and the community.
“护刃行动”（一场人为的军事紧急事件）和 COVID-19 大流行的第一波疫情（一场自然紧急事件）。样本包括 993 名志愿者，其中 498 名在“护刃行动”期间参与志愿服务，504 名在 COVID-19 大流行期间参与志愿服务。采用定量研究设计来调查志愿服务经历的三个方面：志愿服务的动机、志愿服务的满意度和对志愿服务的承诺。社会团结是两次紧急事件中志愿服务的最突出动机。在 COVID-19 大流行期间，利己动机的水平、志愿服务的内在满意度和对志愿服务的长期承诺都高于军事行动期间的志愿者。我们采用定性研究设计来调查志愿服务中特殊时刻的体验。COVID-19 志愿者所经历的特殊时刻的特征是结合了自我和客户的体验，而在“护刃行动”的志愿者中，特殊时刻主要反映在与客户和社区相关的体验中。
