Zhao Yang, Xie Dan, Zhou Ruoxin, Wang Ning, Yang Bin
School of Information Management, Wuhan University, Wuhan, China.
School of Information Technology & Management, University of International Business and Economics, Beijing, China.
Front Psychol. 2022 Jul 5;13:942198. doi: 10.3389/fpsyg.2022.942198. eCollection 2022.
As a part of user experience, user emotion has rarely been studied in mobile libraries. Specifically, with the proposed emotional model in combination with the Pleasure-Arousal-Dominance (PAD) Emotion Model and the Five Factor Model (FFM), we evaluate user emotions on the mobile library's three IS features (i.e., user interface, interaction quality, and service environment). An experience procedure with three tasks has been designed to collect data. 50 participants were enrolled, and they were asked to fill in questionnaires right after the experience. The correlations among the PAD emotions were examined. Specifically, users have a low perception of pleasure (P), high perception of arousal (A), and low perception of dominance (D). However, these three emotional states were not always significantly correlated with each other. This study extends mobile library research by focusing on users' emotional experience. Specifically, the detailed PAD emotions have been examined. This study provides a new approach for application developers and managers to evaluate the user experience of an application.
作为用户体验的一部分，移动图书馆中用户情感方面的研究很少。具体而言，结合所提出的情感模型以及愉悦-唤醒-支配（PAD）情感模型和五因素模型（FFM），我们评估了用户对移动图书馆三个信息系统特征（即用户界面、交互质量和服务环境）的情感。设计了一个包含三项任务的体验过程来收集数据。招募了50名参与者，要求他们在体验结束后立即填写问卷。对PAD情感之间的相关性进行了检验。具体而言，用户对愉悦（P）的感知较低，对唤醒（A）的感知较高，对支配（D）的感知较低。然而，这三种情感状态并不总是彼此显著相关。本研究通过关注用户的情感体验扩展了移动图书馆研究。具体而言，对详细的PAD情感进行了考察。本研究为应用程序开发者和管理者评估应用程序的用户体验提供了一种新方法。
