Lou Meei-Fang
PhD, RN, Professor, School of Nursing, College of Medicine, National Taiwan University, and Supervisor, Department of Nursing, National Taiwan University Hospital, Taiwan, ROC.
Hu Li Za Zhi. 2022 Oct;69(5):4-6. doi: 10.6224/JN.202210_69(5).01.
Patient safety is a primary concern in the medical and healthcare industry. The safety climate (or culture) of a hospital is determined by the overall perception of its safety policies and the safety-related behaviors of medical staff that affect the quality of care provided by the organization and risk of occupational injury. The perceptions of nurses related to the hospital safety climate relate positively to their behavior in the workplace. An organization's safety culture determines the risk of patient care. Patankar and Sabin (2010) identified safety values, safety leadership, safety climate, and safety performance as important factors affecting the development and improvement of an organization's safety climate. Several papers in the literature have examined the characteristics (Lin et al., 2017), influencing factors (Wagner et al., 2020), outcomes (Arzahan et al., 2022), and improvement strategies (Lee et al., 2019) related to hospital safety climates. The occupational safety of medical staff and their compliance with safety regulations relate closely to patient safety and care outcomes (Hessels & Larson, 2016). The most frequently used outcome indicators of hospital safety culture are mortality rate, length of stay, infection rates, and patient satisfaction. However, unsafe medical environments and work stress may hinder the compliance of medical staff with safety behaviors and affect the value they place on these behaviors. Furthermore, perceiving a working environment as "unsafe" induces physical and mental health problems and dissatisfaction, leading to work stress and causing occupational injuries, physical and mental health issues, increased turnover, and decreased work satisfaction (Arzahan et al., 2022; Kalteh et al., 2021). The working environment of nurses is highly complex and uncertain, and considered to be one of the most hazardous occupational settings. However, guaranteeing a safe and friendly working environment is the responsibility of every organization and also a basic employee right. The International Council of Nurses (International Council of Nurses, 2017) advocates that every nurse has the right to work in a healthy and safe environment that minimizes the risks of injury and illness. Therefore, patient health outcomes should not be the only focus when discussing hospital safety culture, and more attention should be paid to promoting a safe working environment for medical staff as well. In their study conducted in Taiwan, Lin et al. (2022) proposed that the safety climate of hospitals covers six dimensions. Three of these, including "experience of clinical jobs hindering the use of personal protective equipment," "perception of comfort using personal protective equipment," and "easy usage of personal protective equipment", have not been addressed in studies conducted elsewhere. These three dimensions, which all relate directly to work environment safety, earned relatively low mean scores from the nurses surveyed, with "comfort in using personal protective equipment" earning the lowest mean score of all. Although the safety of working environments in medical organizations includes many dimensions (International Council of Nurses, 2017), including biological (infection risk), chemical (chemotherapy drugs), ergonomic (improper design, lifting), physical (radiation, needle stick injuries), and psychological (workload, workplace violence), the accumulated evidence provides insights that administrators may use to further improve hospital safety environments. Lin et al. (2022)'s investigation of nursing management practices related to hazardous antineoplastic drugs found the availability of adequate and appropriate personal protective equipment to be essential to promoting a safe working environment. During the current coronavirus disease pandemic, the three Taiwan-specific dimensions related to personal protective equipment have great value in helping nurse administrators foster and assess the safety climate in their hospitals. In addition to showing that nurses use personal protective equipment for self-protection and the protection of clients, these dimensions also provide to nurse administrators specific directions for creating a safe working environment by providing to nurses adequate, comfortable, and easy-to-use personal protection equipment.
患者安全是医疗和医疗保健行业的首要关注点。医院的安全氛围(或文化)取决于对其安全政策的整体认知以及医务人员与安全相关的行为,这些行为会影响组织提供的护理质量和职业伤害风险。护士对医院安全氛围的认知与他们在工作场所的行为呈正相关。一个组织的安全文化决定了患者护理的风险。帕坦卡尔和萨宾(2010年)确定安全价值观、安全领导力、安全氛围和安全绩效是影响组织安全氛围发展和改善的重要因素。文献中的几篇论文研究了与医院安全氛围相关的特征(林等人,2017年)、影响因素(瓦格纳等人,2020年)、结果(阿尔扎汉等人,2022年)和改进策略(李等人,2019年)。医务人员的职业安全及其对安全法规的遵守与患者安全和护理结果密切相关(赫塞尔斯和拉尔森,2016年)。医院安全文化最常用的结果指标是死亡率、住院时间、感染率和患者满意度。然而,不安全的医疗环境和工作压力可能会阻碍医务人员遵守安全行为,并影响他们对这些行为的重视程度。此外,将工作环境视为“不安全”会引发身心健康问题和不满,导致工作压力并造成职业伤害、身心健康问题、人员流动增加和工作满意度下降(阿尔扎汉等人,2022年;卡尔特等人,2021年)。护士的工作环境高度复杂且不确定,被认为是最危险的职业环境之一。然而,确保安全友好的工作环境是每个组织的责任,也是员工的一项基本权利。国际护士理事会(国际护士理事会,2017年)主张,每名护士都有权在一个能将受伤和患病风险降至最低的健康安全环境中工作。因此,在讨论医院安全文化时,患者健康结果不应是唯一的关注点,还应更加关注为医务人员营造安全的工作环境。林等人(2022年)在台湾进行的研究中提出,医院的安全氛围涵盖六个维度。其中三个维度,包括“临床工作经历阻碍使用个人防护设备”、“使用个人防护设备时的舒适度感知”和“个人防护设备易于使用”,在其他地方进行的研究中尚未涉及。这三个维度都直接与工作环境安全相关,在接受调查的护士中得分相对较低,其中“使用个人防护设备时的舒适度”得分最低。尽管医疗组织工作环境的安全包括许多维度(国际护士理事会,2017年),包括生物(感染风险)、化学(化疗药物)、人体工程学(设计不当、搬运)、物理(辐射、针刺伤)和心理(工作量、工作场所暴力),但积累的证据为管理人员进一步改善医院安全环境提供了见解。林等人(2022年)对与危险抗肿瘤药物相关的护理管理实践进行的调查发现,提供充足且合适的个人防护设备对于营造安全的工作环境至关重要。在当前的新冠疫情期间,这三个与个人防护设备相关的台湾特有维度对于帮助护士管理人员培养和评估医院的安全氛围具有重要价值。这些维度除了表明护士使用个人防护设备进行自我保护和保护患者外,还为护士管理人员提供了具体指导,通过为护士提供充足、舒适且易于使用的个人防护设备来营造安全的工作环境。