Department of Pediatric Dentistry, Medical Firm Vital EBB, 620144 Ekaterinburg, Russia.
School of Psychology, HSE University, 101000 Moscow, Russia.
Int J Environ Res Public Health. 2022 Oct 19;19(20):13516. doi: 10.3390/ijerph192013516.
The physical environment of healthcare settings can promote both the healing process and patient feelings of well-being, as well as instill positive emotions in employees. The present study aimed to evaluate the dental work environment of a typical private and public dental clinic to identify key parameters that determine the perception of health facilities by patients and employees. The study was carried out from 1 to 20 December 2021, in two dental clinics in Ekaterinburg (Russian Federation) using 'ASPECT'. The participants were 58 staff and 94 patients. The results showed that, compared with patients, staff reported higher views scores, nature and outdoors scores, and comfort and control scores. The common criterion that distinguishes private clinics from public ones was comfort and control. Compared with patients in state clinics, patients in private clinics reported higher privacy, company and dignity scores, comfort and control scores, interior appearance scores, and facility scores. In general, while views scores and nature parameters can be singled out as a universal absolute value for everyone in a particular environment, staff pay more attention to factors that contribute to long-term comfortable stay and performance of their duties.
医疗环境的物理环境可以促进治疗过程和患者的幸福感，并为员工注入积极的情绪。本研究旨在评估一家典型的私人和公共牙科诊所的牙科工作环境，以确定决定患者和员工对卫生设施感知的关键参数。该研究于 2021 年 12 月 1 日至 20 日在俄罗斯叶卡捷琳堡的两家牙科诊所使用“ASPECT”进行。参与者为 58 名员工和 94 名患者。结果表明，与患者相比，员工报告的观点得分、自然和户外得分以及舒适度和控制得分更高。将私人诊所与公共诊所区分开来的共同标准是舒适度和控制。与国立诊所的患者相比，私立诊所的患者报告了更高的隐私、陪伴和尊严得分、舒适度和控制得分、内部外观得分和设施得分。总的来说，虽然观点得分和自然参数可以作为特定环境中每个人的普遍绝对值，但员工更关注有助于长期舒适停留和履行职责的因素。
