Fu Xiehong, Ma Jingru
Glorious Sun School of Business and Management, Donghua University, Shanghai, China.
Front Psychol. 2022 Oct 20;13:993448. doi: 10.3389/fpsyg.2022.993448. eCollection 2022.
The importance of providing a positive employee experience (EX) has gotten a lot of attention in recent years. However, peak experience (PE), as a highly positive experience, has been studied and applied in the field of human resource management only to a very limited extent. We still know little about how employees' peak experience (EPE) happens and what the impact will be. Therefore, based on the affective events theory and the two-factor theory, our research conducted an in-depth exploration of EPE through three studies. In Study 1, we constructed a theoretical model centered on EPE based on and interview data. In Study 2, we developed and validated a scale for measuring triggers of EPE, which is a four-dimensional scale (elevation, insight, pride, and connection) with 16 items. In Study 3, we adopted structural equation modeling (SEM) to examine the relationship between EPE and its triggers as well as its impacts using data from 424 valid questionnaires. Our research shows that elevation, insight, pride, and connection can trigger EPE; employees are more likely to have proactive behavior (PB) and word-of-mouth referrals after they have PE; and the more job-relevant the triggers are, the stronger the association between PE and PB is. Our research provides a reliable and effective measurement tool for scholars to study EPE, broadens the findings of PE and EX, and points out feasible measures for organizations to create EPE.
近年来，提供积极的员工体验（EX）的重要性受到了广泛关注。然而，巅峰体验（PE）作为一种高度积极的体验，在人力资源管理领域的研究和应用却非常有限。我们对员工的巅峰体验（EPE）如何发生以及会产生什么影响仍然知之甚少。因此，基于情感事件理论和双因素理论，我们的研究通过三项研究对EPE进行了深入探索。在研究1中，我们基于访谈数据构建了一个以EPE为中心的理论模型。在研究2中，我们开发并验证了一个用于测量EPE触发因素的量表，这是一个包含16个项目的四维量表（提升、洞察、自豪和联系）。在研究3中，我们采用结构方程模型（SEM），利用来自424份有效问卷的数据，检验了EPE与其触发因素之间的关系及其影响。我们的研究表明，提升、洞察、自豪和联系可以触发EPE；员工在拥有PE后更有可能产生积极行为（PB）和口碑推荐；并且触发因素与工作的相关性越高，PE与PB之间的关联就越强。我们的研究为学者研究EPE提供了可靠有效的测量工具，拓宽了PE和EX的研究成果，并为组织创造EPE指出了可行的措施。
