Revealing the spatiotemporal characteristics of the general public's panic levels during the pandemic crisis in China.

The existing crisis management research mostly reveals the patterns of the public's panic levels from the perspectives of public management, sociology, and psychology, only a few studies have revealed the spatiotemporal characteristics. Therefore, this study investigates the spatial distribution and temporal patterns and influencing factors on the general public's panic levels using the Baidu Index data from a geographic perspective. The results show that: (1) The public's panic levels were significantly correlated with the spatial distance between the epicenter and the region of investigation, and with the number of confirmed cases in different regions when the pandemic began to spread. (2) Based on the spatial distance between the epicenter and the region, the public's panic levels in different regions could be divided into three segments: core segment (0-500 km), buffer segment (500-1300 km), and peripheral segment (>1300 km). The panic levels of different people in the three segments were consistent with the Psychological Typhoon Eye Effect and the Ripple Effect can be detected in the buffer segment. (3) The public's panic levels were strongly correlated with whether the spread of the infectious disease crisis occurred and how long it lasted. It is suggested that crisis information management in the future needs to pay more attention to the spatial division of control measures. The type of crisis information released to the general public should depend on the spatial relationship associated with the place where the crisis breaks out.