The Clinical Hospital of Chengdu Brain Science Institute, School of Life Science and Technology, University of Electronic Science and Technology of China, Chengdu, 610054, PR China.
The Mental Health center of Chengdu, Sichuan, 610036, China.
Int J Biol Sci. 2020 Aug 27;16(15):2828-2834. doi: 10.7150/ijbs.50127. eCollection 2020.
During the novel coronavirus disease 2019 (COVID-19) outbreak, traditional face-to-face psychological interventions have been suspended due to high risks of rapid transmission. Developing an effective online model of psychological intervention is deemed necessary to deal with the mental health challenges brought up by this disease. An integrated psychological intervention model coined 'COVID-19 Psychological Resilience Model' was developed in Chengdu, China including live media, 24-hour hotline consultations, online video intervention and on-site crisis intervention sessions to provide services to those in need. A total of 45 episodes of live media programs on COVID-19 outbreak-related psychological problems were broadcasted with over 10 million views. A total of 4,236 hotline consultations were completed. More than 50% of the clients had positive feedback about the hotline consultations. A total of 223 cases received online video intervention, of which 84.97% were redirected from the hotline consultation and 15.03% from COVID-19-designated hospital and community-based observation spots. Seventy one-on-one psychological interventions were conducted with 39 COVID-19 patients, and one-third were treated with medication. Additionally, 5 training sessions were conducted to 98 frontline medical staff. This 'COVID-19 Psychological Resilience Model' is proven effective to the general population during the COVID-19 pandemic. We have greatly improved the overall mental health of our target population during the COVID-19 pandemic. This model could provide valuable experiences and serve as a reference guide for other countries to offer effective psychological intervention, and reduce detrimental negative mental health outcomes in public health emergency.
在 2019 年新型冠状病毒病（COVID-19）疫情期间，由于快速传播的高风险，传统的面对面心理干预已被暂停。开发有效的在线心理干预模式被认为是应对该疾病带来的心理健康挑战的必要手段。在中国成都，开发了一种综合心理干预模式，称为“COVID-19 心理韧性模型”，包括现场媒体、24 小时热线咨询、在线视频干预和现场危机干预会议，为有需要的人提供服务。共播出了 45 期与 COVID-19 爆发相关心理问题的现场媒体节目，观看人数超过 1000 万。共完成 4236 次热线咨询。超过 50%的客户对热线咨询给予了积极反馈。共对 223 例患者进行了在线视频干预，其中 84.97%是从热线咨询转介而来，15.03%是从 COVID-19 指定医院和社区观察点转介而来。对 39 名 COVID-19 患者进行了 71 次一对一心理干预，其中三分之一接受了药物治疗。此外，还对 98 名一线医务人员进行了 5 次培训。在 COVID-19 大流行期间，这种“COVID-19 心理韧性模型”被证明对普通人群有效。我们在 COVID-19 大流行期间大大改善了目标人群的整体心理健康水平。该模型可以为其他国家提供有价值的经验，并作为提供有效心理干预的参考指南，减少公共卫生紧急情况下不利的负面心理健康后果。
