奥地利医院在实施系统同事互助计划 KoHi 之前的第二受害者现象：一项描述性研究。
Second Victim Phenomenon in an Austrian Hospital before the Implementation of the Systematic Collegial Help Program KoHi: A Descriptive Study.
机构信息
Karl Landsteiner Institute for Clinical Risk Management, Wolkersbergenstraße 1, 1130 Vienna, Austria.
Wiesbaden Institute for Healthcare Economics and Patient Safety (WiHelP), Wiesbaden Business School, RheinMain UAS, Bleichstr. 44, 65183 Wiesbaden, Germany.
出版信息
Int J Environ Res Public Health. 2023 Jan 20;20(3):1913. doi: 10.3390/ijerph20031913.
(1) Background: The Second Victim Phenomenon (SVP) is widespread throughout health care institutions worldwide. Second Victims not only suffer emotional stress themselves; the SVP can also have a great financial and reputational impact on health care institutions. Therefore, we conducted a study (Kollegiale Hilfe I/KoHi I) in the Hietzing Clinic (KHI), located in Vienna, Austria, to find out how widespread the SVP was there. (2) Methods: The SeViD (Second Victims in Deutschland) questionnaire was used and given to 2800 employees of KHI, of which 966 filled it in anonymously. (3) Results: The SVP is prevalent at KHI (43% of the participants stated they at least once suffered from SVP), although less prevalent and pronounced than expected when compared to other studies conducted in German-speaking countries. There is still a need for action, however, to ensure a psychologically safer workspace and to further prevent health care workers at KHI from becoming psychologically traumatized.
（1）背景：第二受害者现象（SVP）在全球范围内的医疗机构中普遍存在。第二受害者不仅自身承受着情绪压力；SVP 还会对医疗机构造成巨大的财务和声誉影响。因此，我们在位于奥地利维也纳的海茨宁诊所（KHI）进行了一项研究（Kollegiale Hilfe I/KoHi I），以了解那里 SVP 的普遍程度。（2）方法：使用了 SeViD（德国的第二受害者）问卷，并分发给 KHI 的 2800 名员工，其中 966 名员工匿名填写了问卷。（3）结果：SVP 在 KHI 很普遍（43%的参与者表示他们至少曾经历过 SVP），尽管与在德语国家进行的其他研究相比，其普遍性和严重程度低于预期。然而，仍需要采取行动，以确保更安全的心理工作环境，并进一步防止 KHI 的医护人员受到心理创伤。
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