Department of General Psychology, University of Padua, 35122 Padova, Italy.
Int J Environ Res Public Health. 2023 Jan 23;20(3):2072. doi: 10.3390/ijerph20032072.
The COVID-19 pandemic had an impact not only on people's lives but also on the healthcare system. This study aimed to investigate the healthcare relationship in the Emergency Department (ED) of a hospital in northern Italy, during the second wave of the COVID-19 pandemic. The participants ( = 43) consisted of 16 nurses, 6 doctors from the hospital ED, and 21 patients who accessed this department. Semi-structured interviews were carried out and a thematic analysis was conducted. The findings suggest that the COVID-19 pandemic brought both positive and negative changes to the healthcare relationship that are linked to changes in the organization of the ED and to participants' various experiences of the pandemic. The changes in this relationship should be monitored because they could have long-term effects on healthcare professionals' wellbeing, treatment outcomes, and the healthcare system. The findings from this study could be used to understand these changes and inform intervention strategies to improve the healthcare relationship.
译文：
新冠疫情对人们的生活和医疗系统产生了影响。 本研究旨在调查意大利北部一家医院急诊部（ED）的医疗保健关系，该研究发生在 COVID-19 疫情的第二波期间。参与者（=43）包括 16 名护士、6 名来自医院 ED 的医生和 21 名使用该部门的患者。进行了半结构化访谈，并进行了主题分析。研究结果表明，COVID-19 大流行给医疗保健关系带来了积极和消极的变化，这些变化与 ED 组织的变化以及参与者对大流行的各种体验有关。应该监测这种关系的变化，因为它们可能对医疗保健专业人员的幸福感、治疗结果和医疗系统产生长期影响。本研究的结果可用于了解这些变化，并为改善医疗保健关系提供干预策略。
